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You can go to the Beats website to reset or update them to see if that helps. After you troubleshoot, if you still need help, you can contact the retailer or Apple Support. Beats and Apple offer a limited one-year manufacturers warranty. Other retailers may offer their own separate warranties or protection plans (check with the individual retailers for their terms and details). You can contact Apple Support for more details: https://www.beatsbydre.com/support/service-warranty
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