I never received an email to verify my email address. Now what do I di? null

Question

Accepted Answer

Same here - I have been trying to log into my account since around Feb 2024. They say they are sending a verification code to my email, I NEVER receive it, and I have obviously checked my spam folder. Have to buy from somewhere else. They may be going out of business and do not want any more purchases or something. Ridiculous.

Answered by Anonymous 2 years ago

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Live with it.  Customer service and tech support is a joke.  These people are just sitting on their hands and waiting to go out of business.

PissedOff · Answer

WHY, Best Buy....WHY?   You ask for a phone number to send a verification code, but don't.   You ask for an email address instead to email it, but don't.

You guys aren't serious, so I'll be driving down and have a few words with whomever is going to be unfortunate enough to deal with me.

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Never received the code. I called Best Buy tech support and they promised to fix it in 24-28 hrs. Its been 2 months now

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I am having same issue for months now

Frustrated · Answer

I'm having same issue - not receiving the verification code after being told by customer service it'd be sent.  I had already tried several times online with the same failure to get the emailed verification code.

I wonder where these emails sent from Best Buy are ending up,...

If I cannot change the password when I wish, I think the account is  a:  useless  and b:  a security threat.

Camiloamontoya · Answer

great news! this BS is still going strong in 2024 they never send you the code and if you try and call the make you jump through hoops till you give up just to not pay out $100 I personally only made it through 5 rounds "hold on let me transfer you to " before I gave up. maybe if you are more determined you can get you $100 but they make you work for it

Answered by Camiloamontoya 1 year ago

Frustration · Answer

I have been trying to receive a verification code on my BB app to no avail. I had to go to the store in person to get a copy of my WebRoot renewal receipt which is not disclosed online via my account. Shame!

Answered by Frustration 1 year ago

ALewis · Answer

Same issue here. They never called back though my phone number and email were verified as correct with them. Also...my family email does work when I ask for the password when I need to change the address, just the business one, the account I need for a company purchase (with the TOTAL account) isnt working. So its not an issue of whatever internet something they are using to send the verifications, at least not for me. Infuriating.

Answered by ALewis 2 years ago

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I am having the same issue no lucky. Going to have to spend my money else where.

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Can’t sign in

George · Answer

Take them to court, they are preventing me from signing in to return an order that is faulty.

PrimitiveData · Answer

Hey there!

I actually figured it out. After searching for a bit I was amazed that Best Buy hadn't resolved this issue for literally years.. It's actually a simple fix that they should have a support article about to help resolve this.

So basically I have a hotmail account which is now Outlook. I was receiving promotional emails from Best Buy but for some reason wasn't receiving the verification email. This never was really an issue for me as I could just bypass it when signing in.

I recently purchased a game that had a $10 promo e-gift card along with it. That was the only reason I purchased it through best buy and not through Playstation directly.

When I received my game I thought it was odd that I still hadn't received an email with the e-gift card. I saw that I had to "Verify my email address." I clicked the button a dozen times and never received an email in my inbox or spam folder.

My hunch was that this email was getting blocked somehow in Outlook. I created a BestBuy account with a Google account and tried the email verification with it. To my surprise, I did receive a verification email.

I then copied the sender email (BestBuyInfo@emailinfo.bestbuy.com) and went into my Outlook account and explicitly added it to my "Safe senders and domains" list.

In Outlook you can find this by going to Settings -> Mail -> Junk email.

After I did that, I retried the verification for my hotmail email and I immediately started receiving emails.

I was able to verify my email and get my e-gift card

Sadly for some of y'all, there is a time limit (4 months?) you have until you can verify your email to receive the e-gift card.

Anyways, hopefully this will save future BestBuy shoppers the headache I dealt with!

RippedOff · Answer

October 2025 and this issue is still not fixed. Can't receive my verification email even though Ive verified my account. Tried adding every Best Buy email I could find online to my approved sender list, still no dice. Tried calling Best Buy and each department is just playing hot potato with me. I'm coming to the conclusion that this is just a bait and switch tactic on Best Buy's part. Whoever's job it is to fix oversights like this knows about it and is choosing to leave it unresolved at this point becuase it's either too hard to fix, or it benefits them financially, I suspect the latter.

gazza · Answer

"Now what do i di" ????

Nver got email or text message.

Gemeese · Answer

3 years later and this is STILL an issue. This is ridiculous.

genuinelyfustrated · Answer

still happening in the big 2025 
I’ve tried resetting with my phone #, nothing
tried with my email too, nothing

this is ridiculous bro

Liam · Answer

Wait.. what the heck .. this is happening to me now.

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I have been on the phone  today with them and they say I should be receiving emails. I have tried to verify for 4 days so when logging on I just skip that part. Seems in over a year they should have fixed this. Also my purchases from last year are showing but not this year. So I really have no receipt for orders picked up.

emma · Answer

I am having the same issue right now. Have tried multiple ways of signing in, even tried forgot password, no codes have been sent despite me clicking send and resend multiple times.

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Having this issue. Their products are too expensive for me to not have a tracking option with an account

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Yup, same here. They were writing down my email and trying to sell me on a different promotion I didn't want. Called the next day stating I never received a code and they told me it would get escalated. Have yet to hear anything a week later. Very disappointed in the service.

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I am done with Best Buy, I recently could not log into my account either, when it says to enter the last 4 numbers of your cell annd last name and they will send a code to your phone to verify your account, I also never get the code, same as email, no code sent. I called tech support which is a huge joke, get connected to a foreigner that dont speak english much, they hang up on me, I called back again to have another woman from Phillipines just tell me to make a new email address ( screw that) and then call back to have account merged, they did this a few months ago also, so can't log in now, just going to order from Amazon from now on. Its stupid customer service. And you can't even call local store to complain since calls are routed across seas to yet another foreigner.

OldMan · Answer

Been on the phone two days with customer service trying to place an order via my account and it will not let me order without a verification email code which I never receive.
Can get in to my account, check out but it won't accept payment without a code. Zero fix from customer service including not letting me order on line. Gave up and called Bose who was glad to help and took order

Debo10 · Answer

It makes no sense! I’ve been using Amazon to purchase more items that usually get from BestBuy because I never get a code! I called and they told me it was fixed, but after one try, it went back to not receiving a code! Unless I am in the store, I just ignore BestBuy online!

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Same here 4 years later.  Buying from Target today.

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Same problem. 2026! Wow.

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When you type your email you have to take a few minutes to look at it make sure it’s correct

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Hey guys if anyone is still on this thread this issue is still happening in 2025. Only way to purchase a Spotify premium card is online through Best Buy now and I can’t do that because I’m never sent an email or a text so…

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Still occurring today, and will likely never be fixed. It’s a basic system so I don’t see why, I could literally make a functional email bot in maybe 20 minutes

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Still going strong in 2025.  Been having this issue for months!

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It is the end of 2025 and it's still happening. Tried the text first, waited... Then email, then email one time passcode. They do not want to make sales it seems.

Notsending · Answer

A code was supposed to be sent to my email but never got sent

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verify to email address

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Try adding bestbuy.com to your safe sender list.

I was not getting the email in spam or junk, but the minute I added them to my safe sender list I got the verification email finally.

Alisha · Answer

Check your email inbox/spam to see if you receive an email from Best Buy saying “Your e-gift card is ready.” If so, just open it to claim your e-gift card. I didn’t receive an email to ask for email address verification also, just received a direct email to get the e-gift card. Hope this helps.

CzrC · Answer

I would call customer service.

SeshanarasimhaM · Answer

Connect with customer service team they will help you

“I never received an email to verify my email address. Now what do I di?”

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