A:AnswerWe just realized the Magnolia care app and Tech cell numbers have been disconnected, company no longer exists . Looking at our Best Buy statements the charges of $19.99 a month are on going for since 2018 . They went out of business sometime last year. Why am I paying for this subscription when no one is available to service my home theater ? I called to cancel and was transferred over and over again given multiple numbers to call with no one knowing what to do. I finally called Citibank to dispute these charges. Here is the number. Good luck to all that have been charged these fees. 1 800 950 5114
A:AnswerOn a brand new computer, I have had 6 different Geek Total tech people.
Well, I still do not have google or ebay.
I used to love them.
Not pleased and too frustrated to waste more hours online at this time. I gave the last one a 10, but did not realize that google was not there
A:AnswerBuy the actual warranty total tech doesn't cover jack s&@$ but I will warn you when they came to fix my appliance that kept turning on by itself and valves were sticking and potentially could blow up my house they refused to give me a new product and told me it had to be repaired and even after repair it keeps doing the same thing so I myself would not buy anything from Best Buy.
A:AnswerYes, they can assist but you may have to leave the computer ( or may not ) also the printer may be having problems and not just the computer. They can help over the phone or online as well and answer your questions or render assistance.
A:AnswerWas the total tech warranty purchased at the time of purchase? If so I would definitely follow up if you no longer have your receipt ir can be pulled up using your phone number
A:AnswerHi Nick. Yes, when you purchase an appliance from us and the installation is added to that transaction, the service will be included at no additional charge; as long as the membership is active. Just be sure to have those services added at the time of purchase and the system will automatically bundle these out.
A:AnswerYes, I went on 3 different occasions and each time there was more than enough staff to help with their scheduled appointments and still help me. I only waited for less than 5 minutes.
A:AnswerHello. Thanks for your question. Your Totaltech membership will cover these services as long as your membership is active. When you purchase the appliance be sure that the installation and haul away service is added to the order during purchase. The system will automatically bundle these services at check out. You will need to purchase all parts needed for the installation service. You may view additional membership benefits here, www.BestBuy.com/totaltech .
A:AnswerTotalTech is a great service to have with new products purchased at Best Buy however, I have doubts about it covering older products purchased elsewhere. To verify if it will cover your product you should call and ask them directly before purchasing.
A:AnswerAfter cleaning my laptop up, I was encouraged by the geek squad team member to purchase a new laptop since mine was so old. He said he would come back and transfer the files for me. It would be a free service with the total tech support plan.
