“I purchased this over a week ago and I never received an email on how to download it. Best buy website also doesn't have an option for me to download.”

Asked by Samuel 5 years ago

1-4 of 4 Answers

I received the license key from Best Buy. I downloaded the software directly from Bitdefender and activated using the key that BB provided. Worked easily.
Answered by Merric 5 years ago
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Hi Samuel, You should have received an activation code. Once you have the code, you need to create an account on Bitdefender Central (https://central.bitdefender.com/) to activate your subscription. Once the subscription has been activated, the installation process is very simple. More info can be found here: https://www.bitdefender.com/consumer/support/answer/28558/. Please let us know if you have any other questions. Best, The Bitdefender Team
Answered by Bitdefender Expert 5 years ago
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Not only does the email sometimes automatically go into your Promotions folder on Gmail as another person answered, For me, the Email came from Bitdefender, Not Best Buy, so when I did a search in all folders (for an email from Best Buy) I didn't find it right away.
Answered by Anonymous 4 years ago
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Hi Samuel, Hope Im not too late. I had the same issue, so if you are using gmail, the email with the license key gets categorized into the Promotions section, that’s why you are not able to find it in your Primary inbox. Good luck!
Answered by BestbuyCustomer 5 years ago
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