“For at least a year, there have been chronic broken pumps and mold/slime buildup in an inaccessible structure of all dreamwell's. If you open that part to inspect and or clean, then Blueair claims you have voided warranty. Health-hazard. Is this legal?”
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Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the DreamWell and appreciate you sharing this. We understand your concerns, especially around cleanliness and safety. To clarify, opening the pump for inspection or cleaning does not void your warranty, and we apologize for any confusion. Regular cleaning helps prevent buildup and maintain performance. We'd really like to help make this right. Please reach out to our support team so we can assist you further: www.blueair.com/us/contact-us-page.html
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