It seems to me that a recurring issue with all headphones are the ear pads. The pads don’t necessarily fail, however the “leather like” cover begins to break down and flake at about a year’s use causing discomfort. Are the ear pads user replaceable? null

Question

NumbersCount · Accepted Answer

A valid concern. Bose earphone pads are replaceable but be aware that replacement pads are expensive and, having purchased to two sets in the past, have never seated and stayed attached like originals.

Answered by NumbersCount 6 years ago

Verified Purchase

Lowell · Answer

You Inquiry is well deserved. My othe pair are in the condition you describe.

ConcernedProductUser · Answer

Yes, they can be replaced. However, I would advise you to NOT get them replaced until Bose actually fixes the ongoing issue. Replacing one faulty part with another faulty part would be a waste of time and money. Instead, I suggest you try and contact Bose directly to inform them of the problem. 

They will probably try to replace the parts for free, but again, until they fix the actual problem, getting the parts replaced is a waste of time. As such, I would refuse that offer and insist they work to actually fix the underlying issue that is the structurally unstable cushions. 

If they take you around in circles, continuing to offer replacements, you should ask to speak to a supervisor, and repeat the process. Hopefully, if enough people complain about this specific issue to enough of their employees, something will actually get done to fix it.

Baker · Answer

Yes you can replace the ear pads. I found some on Amazon for a fraction of the cost of Bose brand replacements.

mmantr · Answer

Yes, they are easy to replace with new ones. I have ordered some really good affordable replacements from Amazon, and they feel as good as the original pads, if not better.

Bose Support · Answer

Hi there,

Thanks for your question! Yes they are!

Kind Regards, 
Hector B - Bose Customer Support

“It seems to me that a recurring issue with all headphones are the ear pads. The pads don’t necessarily fail, however the “leather like” cover begins to break down and flake at about a year’s use causing discomfort. Are the ear pads user replaceable?”

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