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Hello KMP, Thank you for reaching out. Plugging into the headphones will turn off the Bluetooth function on the headset. Please verify that the audio cable is seated firmly on both ends and adjust the volume levels on your source device. If you continue to have trouble, please feel free to reach out to us on our Community by clicking here: https://community.bose.com/ Thank you again, Mohsin - Bose Support
Sorry, there was a problem. Please try again later.You have to turn off the bluetooth function on your phone.
Sorry, there was a problem. Please try again later.
