Is there any fix for when the charging case stops functioning properly? Returning earbuds to case is not disconnecting them from my phone and not initiating charging unless the case itself is fully charged *and* connected to power. null

Question

Tina · Accepted Answer

Make sure there’s no debris that’s causing the earbuds and case not to connect

Bose Support · Answer

Hi Pythonplatpus, than you for your questions. If you are experiencing issues with your product, I would encourage you to reach out to your local Technical Support Team.

“Is there any fix for when the charging case stops functioning properly? Returning earbuds to case is not disconnecting them from my phone and not initiating charging unless the case itself is fully charged and connected to power.”

1-2 of 2 Answers

“Is there any fix for when the charging case stops functioning properly? Returning earbuds to case is not disconnecting them from my phone and not initiating charging unless the case itself is fully charged *and* connected to power.”

1-2 of 2 Answers

“Is there any fix for when the charging case stops functioning properly? Returning earbuds to case is not disconnecting them from my phone and not initiating charging unless the case itself is fully charged and connected to power.”