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Hi Jenn, thanks for your feedback on the PwrUp Qi Automatic mount. I'm sorry you had some trouble with the arms on the mount. The arms have a sensing technology that will automatically clamp the arms onto your device. There are no buttons required, just rest your device into the mount and they close automatically. Make sure you have the mount plugged into power so that the arms can close. If you have further questions, please contact us at [email protected] and we'd be happy to help. Thanks! Bracketron Support
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