How far out is the upper freezer basket supposed to pull out? Mine only pulls out about halfway, making it difficult to find things in the rear half.

Also, where is "crossbar" part #WR02X31776 supposed to go? I found it lying loose under the freezer null

Question

How far out is the upper freezer basket supposed to pull out? Mine only pulls out about halfway, making it difficult to find things in the rear half.

Also, where is "crossbar" part #WR02X31776 supposed to go? I found it lying loose under the freezer null

Cafe Appliances · Accepted Answer

Hello - We are sorry the upper freezer basket does not pull all the way. This will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737. They will care of the loose part as well. We apologize for any inconvenience it has caused. Olga@Cafe

Answered by Cafe Appliances 4 years ago

Kenndhs · Answer

Sounds like your freeze glides are defective or they are not properly installed. My freezer drawer opens up to 2” of the front of door

“How far out is the upper freezer basket supposed to pull out? Mine only pulls out about halfway, making it difficult to find things in the rear half. Also, where is "crossbar" part #WR02X31776 supposed to go? I found it lying loose under the freezer”

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