“My expensive GE CAFE freezer drawer wobbles when opened. Refrigerator was replaced once but it still does it. Ice builds up along side of slides and freezer drawer. This refrigerator cost too much to not work properly. Second fridge was a year old Feb”
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Hi there, and thanks for letting us know about this. We hate to hear you’ve had a concern with the freezer wobbling when it’s opened, and ice building up in the drawer. We know this must be frustrating, especially as you’ve already had it replaced once. We regret the inconvenience you’ve experienced. While we wouldn’t expect ice build-up, we do anticipate the drawer may seem loose or seem to ‘wiggle’ when it’s opened or closed – this design helps to provide a good seal and proper air flow to the freezer. For the ice build-up, you may want to check the gasket to make sure the freezer door is sealing well; if the gasket has a gap or tear that lets in air, that could result in the ice problem you’ve had. If you’re not able to resolve the ice concern, our service department is available at 1-800-432-2737, and a technician would be glad to assist. We hope this is solved for you soon, so you can properly enjoy your freezer. If you have any other questions or concerns, we’re happy to help any time. -Sarah@Café
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