“The freezer is too warm and doesn’t seem to be cooling when I try to reset it. What should I do?”
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Hello - we are sorry that your freezer is too warm and doesn't seem to be cooling, even when you reset it. We can understand how discouraging this must be. For the freezer compartment to cool properly, make sure it contains a reasonable amount of food/items to retain the set temperature. Also, you want to check that the door can properly seal and that there is nothing blocking it from doing so. There are some additional troubleshooting tips in an article titled, "Refrigerator, Not Cooling Enough" on our website that you could review. If the issue persists after testing out those options, then we suggest scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your refrigerator. You can schedule service by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope these insights help. Be well, Kelsey@Café
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