A:AnswerHi - Thank you for your interest in this gorgeous Café model refrigerator. We do offer optional custom handles in brushed brass for you to purchase. The handle kit is part - CXLB3H3PMCG. This model with these handles will be a stunning addition to your kitchen. All our best! Vikki@Café
A:AnswerHi - Thank you for your interest in the gorgeous Café refrigerator. To open the left hand fresh food door, grasp the handle on the door and pull it to your left. We do hope you choose this beautiful, feature-packed refrigerator for your home. Kind regards - Vikki@Café
A:AnswerHi - we checked the information for the refrigerator model you listed, and we can confirm that the correct Matte White side panels are parts: *#CKLBRSFNW2 (Right) *#CKLBLSFNW2 (Left). You can learn more about these panels here: https://www.bestbuy.com/site/ge-side-panel-for-select-cafe-refrigerators-matte-white/6403835.p?skuId=6403835 | https://www.bestbuy.com/site/ge-side-panel-for-select-cafe-refrigerators-matte-white/6403833.p?skuId=6403833 -- To learn more about availability, we recommend contacting your retailer and local store for the most up-to-date information. -- We hope this was helpful, and please reach out to us once again if we can assist you further. Take care. - Pablo@Café
A:AnswerHi there, and thanks for letting us know about this. We hate to hear you’ve had a concern with the freezer wobbling when it’s opened, and ice building up in the drawer. We know this must be frustrating, especially as you’ve already had it replaced once. We regret the inconvenience you’ve experienced. While we wouldn’t expect ice build-up, we do anticipate the drawer may seem loose or seem to ‘wiggle’ when it’s opened or closed – this design helps to provide a good seal and proper air flow to the freezer. For the ice build-up, you may want to check the gasket to make sure the freezer door is sealing well; if the gasket has a gap or tear that lets in air, that could result in the ice problem you’ve had. If you’re not able to resolve the ice concern, our service department is available at 1-800-432-2737, and a technician would be glad to assist. We hope this is solved for you soon, so you can properly enjoy your freezer. If you have any other questions or concerns, we’re happy to help any time. -Sarah@Café
A:AnswerHi there, we're terribly sorry to hear your new freezer isn't cooling. This would be worrisome and we'd never want that for you. We first recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We’re confident our technician will be able to get you taken care of. If you were to need anything else at all or if food was lost, please shoot us a message on one of our social media pages. - Guy@Cafe
A:AnswerHello. We hate to hear that you've been dealing with these issues regarding your refrigerator. Please know that we're deeply sorry for any inconvenience this might be causing. In order to provide the best assistance possible, please reach out to us via social media with more details about your situation. We would also highly appreciate if you could provide the following: - Full Model Number - Serial Number - Service Confirmation Number - Any additional details regarding this situation. We're looking forward to hearing from you. Have a great week. - Pablo@Cafe
A:AnswerHey there! We appreciate your interest in this gorgeous refrigerator and are happy to help. The maximum hot water that can be dispensed at one time is 10 ounces. However, additional hot water can be dispensed by restarting the hot water feature. If you have any additional questions, we’re here to answer. Have an amazing day. -Gina@Café
A:AnswerHi! Thanks for reaching out. The doors can be removed if need be. With them removed, the case depth would become 29.375". We'd recommend taking a look at your unit's installation instructions, which you can view here as well: https://files.bbystatic.com/CJCxK06tcHqvw3k%2F9J1IiQ%3D%3D/AC05143E-7334-4B6F-8CBC-FFE04F962B8A.pdf - Hope this is helpful! Best wishes. -Michael@Cafe
A:AnswerHello- Thanks for giving us the opportunity to address your question. We are sorry to hear that you are having trouble with the drain tube. Refrigerators with automatic defrost have a drain tube that carries water from the defrost cycle to a fixed drain pan under the refrigerator. There is no routine maintenance for the defrost drain tube or pan. If you have a clogged drain tube, you might see ice and/or water inside on the freezer floor or on the floor in front of the freezer. You may also see water under the full width drawer in the fresh food section. These models require some disassembly to access the defrost drain tube, so we recommend that you contact GE Consumer Service at 1-800-432-2737. If you have any additional questions, feel free to reach out. We are happy to help!- Kianna@Cafe
A:AnswerHello - we are sorry that your freezer is too warm and doesn't seem to be cooling, even when you reset it. We can understand how discouraging this must be. For the freezer compartment to cool properly, make sure it contains a reasonable amount of food/items to retain the set temperature. Also, you want to check that the door can properly seal and that there is nothing blocking it from doing so. There are some additional troubleshooting tips in an article titled, "Refrigerator, Not Cooling Enough" on our website that you could review. If the issue persists after testing out those options, then we suggest scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your refrigerator. You can schedule service by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope these insights help. Be well, Kelsey@Café
A:AnswerHello, thank you for your question and interest in this wonderful refrigerator! You can view page 25 of the installation instructions, linked here, where it details how to remove all doors from the unit: https://files.bbystatic.com/CJCxK06tcHqvw3k%2F9J1IiQ%3D%3D/AC05143E-7334-4B6F-8CBC-FFE04F962B8A.pdf If you have any further questions or concerns about this refrigerator, please don't hesitate to reach out as we are always here to help! -Chris@Café
A:AnswerHello, thank you for your question. This model of refrigerator does not come without the ice and water dispenser, however you can opt to turn the ice maker off and not install the water line if you do not want access to those features. We also offer French door refrigerators that do not have a dispenser if you would prefer, such as the CWE23SP4MW2 or CWE19SP4NW2. We hope this helps! -Chris@Café
A:AnswerHello Prints - We appreciate your interest in the CFE28TP2MS1 and we are happy to help! This refrigerator does not have a fingerprint resistant finish. Thanks for checking. Olga@Cafe
A:AnswerHello Wayne - Thank you for reaching out about this spectacular refrigerator. We are happy to help in anyway possible.
The cost of creating hot water in this model can vary based on many factors. The energy used for only the the hot water dispenser would be an extremely small amount per month. The average energy cost for the entire refrigerator for an entire year is $87 based on the Energy Guide provided with this model.
We hope this helps. Please let us know if you have any more questions. - JB
A:AnswerHi - Thanks for considering our Café French Door Refrigerator with Hot Water Dispenser Model CFE28TP4MW2! Matte White models have a dark gray case side color, and Brushed Bronze handles and knobs. On nearly every piece in the Café Customizable Professional Collection, you have the option to change your hardware to a different finish. Learn more about customization at https://www.cafeappliances.com/custom-hardware - Keep in touch! Sue
A:AnswerHi Lilico - Thanks for choosing Café Model CFE28TP2MS1! To remove a glass shelf, simply tilt the shelf up at the front then lift the shelf up at the back and bring the shelf out. Here's the link to the Use and Care Manual for complete details: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF - Keep in touch at cafeappliances.com. Sue
