“Are you planning on recalling this machine or replacing the grinder since so many of the machines have issues? If not, what is your plan? I’d be interested in one at this price point but only if there is a fix being planned.”
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I would also like to note to prospective buyers that the grinder IS a problem. The one I currently have only lasted a week. I used the recommended 9 setting for the first five days and slowly adjusted it down to 7. I still had problems. The grinder is creating a thick base of fine powder at the bottom that clogs not only the grinder, but the tunnel where it outputs into the portafilter. Just spent three hours deep cleaning to get it back to working condition. I do not want to do this every week, so I’d really like to see Cafe come out with a fix for this very expensive machine.
Sorry, there was a problem. Please try again later.Hi there, thanks for reaching out. We can understand wanting to check. Whenever we receive feedback regarding a concern about one of our products it’s shared with and reviewed by our product team. Given that fact, we don’t expect you to experience any issues with our appliances. We also provide a warranty should an unusual situation occur. Hope this helps and thanks for your interest in our appliances! Best wishes. -Michael@Cafe
Sorry, there was a problem. Please try again later.A note of advice — if you get this machine, please read the instructions and pay particular attention to the grinder settings. Other buyers gave this product one star because of a “grinder defect” or ‘grinder malfunction’ which is misleading and from my experience somewhat incorrect. The grinder will shut off if something gets stuck in it which can occur for various reasons, e.g. the grind setting is too fine for the grade or size of the bean. All you have to do is adjust the grind setting to a larger one by rotating the bean hopper counterclockwise slightly and tapping it to clear the issue. That’s all you have to do instead of packing up the product and shipping it back or returning it to a store.
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