“The thermal carafe model Bought this one thinking coffee would stay hot. This coffee maker is expensive and I am surprised coffee does not get hot even though it's on the highest setting. Also no hot plate. Very disappointed.”
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Hello - We regret to hear your coffee is not getting hot in the highest setting. We understand how that would be disappointing and would love to help. Please know there is a manufactures limited one-year warranty. If you continue to experience problems, please reach out to us via social media, and we'd be glad to help you. We strive to provide the best ownership experience and hope to hear from you soon. Best regards -Shayla@Café
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