“When I make 8 cups, the coffee grounds overflow. It’s so messy to clean up. Is there a fix for this?”
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The answers to this problem I’ve seen from the company and other users which seems best: 1)Are you at high altitude? If so the reason is that the water is boiling too hot and causing it to splash on the grounds. Do not us Gold setting, use Medium or Dark 2) Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid. 3) It’s recommended to use a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds. 4) It’s also recommend to use the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows. Personally I use a smaller scoop I had from before I got the coffee maker. Hope that helps!
Sorry, there was a problem. Please try again later.Hello there, thank you for bringing this to our attention. We're sorry your coffee grounds have been overflowing. We know how annoying this must be for you and we're happy to help. When using your Café coffee maker, you may find coffee grounds have overflowed the brew basket, splashed up on the showerhead lid, or gone into the coffee in the carafe. There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it: 1) Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid. 2) We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds. 3) We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows. We hope this advice helps and we're wishing you the very best moving forward. - Guy@GEA
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