A:AnswerHello - We are sorry the upper freezer basket does not pull all the way. This will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737. They will care of the loose part as well. We apologize for any inconvenience it has caused. Olga@Cafe
A:AnswerThere is a sensor on the display and automatically stops dispensing water when you pull the glass away. It will also display how many ounces of water it dispensed. It will automatically stop filling the glass while you are pushing the button if it thinks your glass is full. A great feature!
A:AnswerHello Paul - We appreciate your interest in the CVE28DM5NS5 and we are glad to assist. There are no immediate plans to introduce a counter-depth version of this refrigerator at this time. Thanks for checking. Olga@Cafe
A:AnswerHello Raku - Thank you for your parts inquiry; we are happy to help! Please call our Parts Team at 1-877-959-8688 for assistance. Thanks for checking. Olga@Café
A:AnswerHi there, Vandy - Thanks for showing interest in this refrigerator! Along with the one-year warranty, there is also a five-year warranty for the sealed system. The five-year warranty from date of purchase covers the compressor, condenser, evaporator and all connecting tubing which fails due to a defect in the materials or workmanship. Additional warranty details can be found on page 41 in the Owner's Manual here: https://bit.ly/36MJn4J. We hope this helped clear some confusion. Thanks so much for considering Café! -Mikayla@Cafe
A:AnswerThe sliding drawers are not slow closing but the when the door shuts, it hits the seals so its not like it’s a loud hard hit. All my kitchen cabinets are soft close Blum slides and I literally never even thought about the fridge needing to be soft closing. The freezer door grabs two other inner drawers when it opens. So when it needs closed you push the door and both inner ones all at the same time so it slows you down automatically unless you are trying way to hard to muscle it.
A:AnswerThey are small half moons. The crushed ice is not shaved looking. This is a very nice looking and functional fridge. I always get complements on it. I wouldn’t let the ice shape deter you from buying it. The auto fill water feature is a lot more convenient than I originally thought. I just thought it was a gimmick but I use it all the time and it’s great.
A:AnswerYes, the shelves are adjustable, much better than our last named brand fridge. The water dispenser has an auto fill option just for for the water, not the ice, which must use an eye and that's really convenient. Otherwise, you place your cup/bottle under dispenser and press the back panel which releases water/ice. I'm finding it easier than our last one. The space is larger/taller allowing filling of large reusable water bottles.
A:AnswerHi Paul - Thanks for considering Café Model CVE28DM5NS5! This model has TwinChill™ Evaporators. Dual evaporators maintain separate environments in both the fresh food and freezer compartments to manage temperature and humidity levels and keep foods fresh. Cold, dry air stays in the freezer compartment to prevent freezer burn, and more humid air stays in the fresh food section to keep fresh food fresh longer. Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - Keep in touch! Sue
A:AnswerHi PhilIndeblanc - Thanks for your interest in Café! There is not an optional interior trim color. Thanks for sharing your thoughts with us regarding the design. Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - Keep in touch! Sue
A:AnswerHello CJ, thank you for your question! This refrigerator is not currently available as a counter-depth model. At this time we do not have plans to manufacture this unit as a counter-depth model. If you would like to view all of our Cafe counter-depth models, you can do so here: https://www.cafeappliances.com/refrigeration/full-size-refrigerators?Features=Counter_Depth&sort=adc&min_price=1&max_price=20000
We hope this helps! Please let us know if you have any additional questions. – Chris
A:AnswerHi Sascott - Thanks for considering Café Model CVE28DM5NS5! Rest assured the glass is tempered (toughened) glass. It has gone through levels of testing including ship test and UL testing requirements. The glass finish may be cleaned just as if you are cleaning a glass or a mirror. An application of soap and water with a microfiber cloth should do the trick. The glass overlay is imprinted with a brushed stainless metallic background, so it can’t rub off. The reflective and refractive properties of the glass, mirror and lighten, providing depth. The result is a beautiful Platinum finish that has a very rich, vibrant appearance. Impressive as a suite, the stainless look with glass also complements stainless for those who choose to mix and match with stainless appliances. Its minimal curves and integral touch points render clean lines that diminish crud cracks and conveys pure symmetry. Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - Keep in touch! Sue
A:AnswerHello,
Good question! We appreciate the interest and we'd love to help. We found that this ice maker can be turned off using the On/Off buttons on the control pad. Hope this helps!
-Sylvia@Cafe
A:AnswerI have had this refrigerator for almost 6 months, and so far I have no problems with it, especially no noises, I don’t know what is a inverter compressor but I do know I love my fridge...
A:AnswerHello Donutmail, Thanks for reaching out. Great question! The factory warranty on this appliance is as follows: Any part of the refrigerator which fails due to a defect in materials or workmanship.
During the limited one-year warranty, Café will also provide, free of charge, all labor
and related service to replace the defective part. Therefore, if any part of the refrigerator is to break, it simply depends on the situation. While this specific model does not have an option to replace the Platinum Glass, we have very similar models of similar size and same style without the Platinum Glass. You can find them on our Café website and then continue to find your desired model on our store finder in each appliance listing. We hope this helps! -HannahGEA
A:AnswerHello Rpatel,
Thank you for reaching out regarding this excellent refrigerator. The warranty on this model doesn't cover damage to finish such as surface rust, tarnish or small blemishes not reported within 48 hours of delivery. To view more information on the limited warranty of this model please look at page 41 of the Use and Care Manual. Should the glass finish be damaged the entire door would need to be replaced. There is no replacement part for the glass alone. We hope this helps, feel free to reach out again with any further questions you may have.-Avery
A:AnswerHi Jeff - Thanks for considering Café! The dispenser on this model will accommodate a 9"H glass. Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - Keep in touch! Sue
