A:AnswerThank you for reaching out to us Willy. The best way to purchase more RAM for the PC would be to look up the serial number on the side of the RAM online and purchase the exact same stick. It is always recommended that you have matching sticks of RAM inside your PC to avoid incompatibility issues. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us Jlion. The mouse and keyboard included with this system are free complimentary gifts and cannot be removed from the package, however, you may choose not to use them and use your own instead. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us Mehwifi. This system should include an AMD Ryzen 5 3600 processor. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us Adrian093. All the components included with this system are upgradeable, however, it is always recommended that you check for compatibility before making your purchase on new hardware. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us Khan. The components included with this system are upgradeable, however, it is always recommended that you check for compatibility before making your purchase on new hardware. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us sANDMAN33. Unfortunately this system does not include an internal CD/DVD drive, however, you may purchase an external CD/DVD drive that uses a USB connection separately if needed. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us. Please feel free to contact our tech support team at your earliest convenience for further assistance on this matter, we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
A:AnswerI have had the same issue. I have emailed, not received a response in days. I attempted to call and the system constantly hangs up on me. So far, I am definitely not impressed with THIS end of the service. I just want to know why a computer that comes with Windows 10 preinstalled doesn't have a product key on the box, or anywhere to be found; considering it's a requirement. My laptop from HP has the product key on the bottom of the machine. This one, I can't seem to find it anywhere. There is a windows logo sticker, another sticker next to it, and then the cyber power product sticker on top of that sticker. I am betting that would be the product code, and if not, I am very unhappy. I have to keep restarting my computer to make the watermark go away, I can't customize it the way I want to, and whenever I restart it I have to unpin the xbox app from the taskbar. I am able to play WoW Shadowlands on ultra and pushing 60 fps or better (recommended is level 6).
A:AnswerThank you for reaching out to us Scott. This system should include WiFi capabilities. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us nikram713. This system should weigh around 32lbs. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us baddiemady. The components included with this system are upgradeable, however, it is always recommended that you check for compatibility before making your purchase on new hardware. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us Miguel. Unfortunately the keyboard included with this system is not RGB and should only have white backlighting. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us Saul. This system may be used for Microsoft Office as well. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us. Unfortunately this system may not include Bluetooth, however, you may purchase a Bluetooth adapter separately if needed. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support
A:AnswerThank you for reaching out to us. This system should be compatible with most monitors that use an HDMI or DP connection. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberpowerPC Support