I read that this product didn’t need a neutral wire, but the YouTube videos I’ve found of the install require a neutral ? null

Question

NavyVeteranETCS · Accepted Answer

This product does require neutral wire. I have one and a ground so I don’t know how it would behave without one. 
You MIGHT get away with tying the neutral and ground together but you need to consult manufacturer.

Dali · Answer

I used the neutral wire not sure it works without it.

Cync Support · Answer

Hi Shaun, currently all of our switches require a neutral wire. However, we have a no-neutral 3-wire switch that is scheduled to release in mid-to-late March. So if you don't have neutral wires, you should be able to use the new switch when it does release. If you have any further questions please feel free to give us a call at (844) 302-2943. Thank you for the question!

Answered by Cync Support 6 years ago

“I read that this product didn’t need a neutral wire, but the YouTube videos I’ve found of the install require a neutral ?”

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