I’m able to view all files and folders on the CD that came with the drive, but security won’t let the autorun run and manually executing the setup.exe has the same result. I shared the drive, allowing all permissions, same problem. null

Question

YourDellTeam · Accepted Answer

It sounds like you're encountering security restrictions that prevent the autorun and manual execution of the setup.exe from running on the CD that came with your Dell USB Slim DVD+/- RW Drive (DW316). This issue is often related to the security settings of your operating system or antivirus software.

Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Check Security Settings:
Windows Defender/Antivirus: Your antivirus software or Windows Defender may be blocking the autorun and setup.exe. Temporarily disable your antivirus software and try running the setup again. Ensure you re-enable it after the installation.

Controlled Folder Access: Windows Defender has a feature called Controlled Folder Access that can prevent unauthorized apps from accessing certain folders. Check if this feature is enabled and if it’s blocking the setup.exe.

Go to Settings > Update & Security > Windows Security > Virus & Threat Protection.
Scroll down to Ransomware protection and click on Manage ransomware protection.
Check if Controlled folder access is turned on. If it is, either turn it off temporarily or allow the setup.exe through by clicking on Allow an app through Controlled folder access.
2. Run as Administrator:
Right-click on the setup.exe file and select Run as administrator. This can bypass some security restrictions and allow the setup to run.
3. Compatibility Mode:
Sometimes, older drivers or software might not be fully compatible with your current operating system. Right-click on setup.exe, go to Properties, then Compatibility. Try running the program in compatibility mode for an earlier version of Windows.
4. User Account Control (UAC):
If UAC settings are too strict, they might prevent the setup from running. You can temporarily lower UAC settings:
Go to Control Panel > User Accounts > Change User Account Control settings.
Move the slider to Never notify, then try running the setup again. Remember to restore the UAC settings afterward.
5. Check Group Policy Settings (for advanced users):
If you're on a corporate or domain-connected computer, group policies might be preventing the execution of setup files from removable media.
Run gpedit.msc to access the Group Policy Editor.
Navigate to Computer Configuration > Administrative Templates > System > Removable Storage Access.
Ensure that policies are not set to block executable files on removable drives.
6. Check for Alternate Installation Methods:
Visit Dell’s official website and check if there is an updated version of the software or drivers available for download directly from their site. Sometimes, manufacturers provide more recent versions online than those included on the installation CD.
7. Disable CD/DVD Drive Autorun:
Ensure that your system’s autorun feature is enabled. You can adjust this in the Control Panel > AutoPlay settings.
By following these steps, you should be able to bypass the security restrictions and install the necessary software from the CD. If the issue persists, downloading the software or drivers directly from the Dell website might be the most straightforward solution.

“I’m able to view all files and folders on the CD that came with the drive, but security won’t let the autorun run and manually executing the setup.exe has the same result. I shared the drive, allowing all permissions, same problem.”

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