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Hello. The first thing to do is check in the menu of the AVR-S970H to make sure Zone 2 speakers have been assigned: Settings > Manual Set-up > Speaker Layout > Amp Assign > 5.1ch + Zone 2 If you have selected Zone 2 and then selected your playback source with content playing (it's a good idea to try more than one source when trouble-shooting), you should have sound. If you do not have sound at this point, I suggest trouble-shooting the wireless speaker kit. You may need to speak with Best Buy about how to trouble-shoot the Rocketfish kit you have.
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