What is the return warranty and where do I take it. The signal keeps disconnecting. It should not be this complicated. Going with something else. null

Question

jojo · Accepted Answer

If you got it at Best Buy, the return policy it 15 days. If you are by a building or even wires it can interfere with the connections, I learned that. My house has metal siding so I have to fly my drone about 7 feet away from the house. I hope this helps in someway!

Answered by jojo 7 years ago

Verified Purchase

SimplyFlight · Answer

Take it back to Best Buy. We had the same issue and they replaced the entire system. You are right it should not be disconnecting.

dbroad · Answer

Standard return policy is 14 days unless you are an elite or elite plus member. I also had to return my first one but the second one is working flawlessly. But if your outside of the return/exchange window you will need to contact DJI directly, which I have heard can be a pain.

Answered by dbroad 7 years ago

Verified Purchase

MichaelB · Answer

You can return it to best buy within 30 days I believe. You can also contact DJI and if it is a issue on the products end, they typically replace that type of stuff for free.

DJI Customer Support · Answer

Hello Dbr913. Sorry to hear you're experiencing an issue. For help, you are welcome to reach out to the DJI Support team via phone or online chat - http://www.dji.com/support. Thanks.

“What is the return warranty and where do I take it. The signal keeps disconnecting. It should not be this complicated. Going with something else.”

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