“The fan in terms of cooling is working, however as soon as you turn up the temperature to use the heat function it shuts down. Can you tell me what to do? Thank you”
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Hi LeAnn, this is Krystal with Dyson. I am sorry to hear this. When using the device as a heater, it does draw in more power. Therefore, it is recommended to use directly in an outlet and not use a power strip or extension cord. We would value the opportunity to address this in more detail and want to ensure it is working as intended. Feel free to contact us at [email protected] and we will be happy to help. Best Wishes, Krystal Dyson Customer Support
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