Questions & Answers

Q: QuestionWhat filter does this use?

Asked 4 years ago by lsk1.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer Hello, this is Kelly with Dyson. The HP04 uses the Glass HEPA & Carbon Filter, which it item number ​969048-01. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the hp04 kill mold

Asked 4 years ago by Anonymous.

• A:Answer Hi there, this is Kelly with Dyson. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this unit be placed in carpet? Or does it have to be placed on a hard surface?

Asked 4 years ago by Tina.

• A:Answer The carpet works just fine. I however tend to set mine up on top of a small stool or little table to elevate and cool My bed when sleeping I like the added height it makes it much more enjoyable and get the most out of it.

  Answered 4 years ago by Matth3w2Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionLooking for a quiet fan primarily for cooling but also one that will help the air during wildfire season, I have a kid with sensitivities and a husband with asthma.

Asked 4 years ago by lisabsellshomes.

• A:Answer This Dyson is very quiet and super powerful at removing smells quickly. It’s a great investment especially if you have asthma, allergies or vocal cord issues!

  Answered 4 years ago by AmyBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the Dyson air purifiers HPO1, HPO2 and HPO4 have ozone generated when operated?

Asked 4 years ago by Tam.

• A:Answer I don't think so.

  Answered 4 years ago by HMO334

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much noise does it make on high speed fan and heat mode?

Asked 4 years ago by Anonymous.

• A:Answer A little loud but not irritating

  Answered 4 years ago by waley02

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it remove cigar smoke

Asked 5 years ago by bernie.

• A:Answer It does an excellent job in removing cooking smells, sorry we don’t smoke.

  Answered 4 years ago by Sony750

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a 650 square foot basement. How well will this HP04 heat the space that stays around 64 degrees to get it to 70 degrees?

Asked 5 years ago by Marc.

• A:Answer Hello Marc, This is Miella from Dyson. The Dyson HP04 Pure Hot+Cool purifier can work in any sized room. The time it takes to bring the machine to the target heat temperature depends on environmental factors such as ventilation, current temperature, layout, etc. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow to find app download

Asked 5 years ago by Ron.

• A:Answer The App download works very well. It gives you a depiction of the remote but I didn't find a way to increase the temperature. I would strongly recommend the App. I used the Apple store and I know it is also available on Google for android phones

  Answered 5 years ago by greatbargainVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the maximum temperature it can go to?

Asked 5 years ago by Prajeesh.

• A:Answer not an ac. its a blameless fan

  Answered 4 years ago by AlexVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you set daily schedule to have the heater turn on at a certain time to a target temperature. We would like to have our bedroom heated up when we wake up. Is it possible to do it via iPhone app.

Asked 5 years ago by FrancesH.

• A:Answer can't schedule and can't control heat via phone. its a safety feature so you don't burn your house down

  Answered 4 years ago by AlexVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use this heater outdoors?

Asked 5 years ago by Plasticsdoc.

• A:Answer Hello plasticdoc, This is Miella from Dyson. We do not recommend using our machines outside and highly recommend using it in a well ventilated room indoors. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this dyson model unhealthy for dogs and cats?

Asked 5 years ago by Potter.

• A:Answer We have golden retriever and it work well with our dog. Air purifier really function is very healthy for human and dogs.

  Answered 4 years ago by surfsurf

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this come with a filter?

Asked 5 years ago by AirFilter.

• A:Answer Hi there, this is Kelly with Dyson. The HP04 Pure Hot + Cool does come with a filter included. Best wishes, Kelly Dyson Customer Service

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan I use it abroad with 100V?

Asked 5 years ago by Muran.

• A:Answer Hello Muran, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.   However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much does it cost per month to run the heater on the Hp04 Dyson? Thank you

Asked 5 years ago by RN.

• A:Answer Hello RN, this is Kelly with Dyson. Cost can certainly vary according to the standard unit price by market. That said, I can confirm Dyson heater fans use up to 1500 watts when used in the heating mode. This will vary based on the airflow setting, as well as the features that are being run. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I raise the level of the airflow will it purify my room faster ?

Asked 5 years ago by Customer.

• A:Answer Hi there, this is Kelly with Dyson. The higher airflow speed you are using on your HP04, the more air is getting drawn in through the bottom of your machine, purified, and expelled into your room through the loop aperture. It will allow the room's air quality to reach its target at a faster rate. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, does this serve as a heater also?

Asked 5 years ago by LW.

• A:Answer Most certainly does and definitely kicks out some serious heat. I live in Florida so I tend to keep on cool more often than not. However the few occasions I’ve turned on the heater I’ve been nice and warm and toasty. Glad that I purchased the combo versus the cooling components standalone. The app is awesome as well it’s cool to see the chart of the weeks air quality.

  Answered 4 years ago by Matth3w2Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this considered a heater that heats a room during cooler months?

Asked 5 years ago by RCook.

• A:Answer Hi there, this is Kelly with Dyson. You can heat a room in colder months with the HP04 Pure Hot + Cool. In addition to selecting from 4 airflow speeds, you can also adjust the temperature up to 99 degrees. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question