“Hi there. The water stopped moving...Dyson! First unit arrived like this. 2nd unit worked great then a month in, no water movement. It's not the environment, fyi. Did a deep clean and a reset. Dead water. Will return unless you have a solution.”
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If you can return it. I am on my third unit and the same keeps happening. I found the part has a design defect, and I think they were fixing that. All that being said, it happened again to my third unit. Dyson makes quality stuff, but this product is sooo bad I am surprised they allowed it to go to market. It seems this happens to pretty much all of their PH01 humidifiers, so its definitely not just you.
Sorry, there was a problem. Please try again later.Exactly, there's nobody taking calls. And if one more person tells me to deep clean after 3 weeks (and a deep clean), I'll go mad. My other unhelpful option was to trek to Paramus NJ for an inspection. For a new machine. Returning it!
Sorry, there was a problem. Please try again later.It’s probably the water pump? I have been trying to solve this problem for a week. A helpful person on FB explained how to take the filter unit apart to clean it. Are you getting an error message? I have contacted dyson, after three days, I got a cut and paste response which did not address my question/error message,
Sorry, there was a problem. Please try again later.Return it! I've gone through two defective units. I'm done.
Sorry, there was a problem. Please try again later.I bought one and have had two replacement units. The pumps in these machines last 6-8 months then die. lots of posts about the pump dying. Obviously a bad design.
Sorry, there was a problem. Please try again later.Hi Stephanie, this is Kelly with Dyson. We are sorry to hear that you're having an issue with your PH01. Please feel free to contact us directly at askdysonUS@dyson.com and it'll be our pleasure to provide you with assistance. Best wishes, Kelly Dyson Customer Support
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