Questions & Answers

Q: QuestionIt says that the TP02 only recommends a room up to 290 feet. Is this correct? Why would the TP01 have a range of 800 feet?

Asked 3 years ago by COJO5.

• A:Answer Hi there, this is David with Dyson. Dyson air purifiers may be used to purify any size room. Essentially, the larger the size of room, the more time the unit will take to purify. The smaller the room, the less time it will take. This will all be thanks to the 360° HEPA filter, which draws in air from all around the machine, along with the added oscillation functionality. Dyson Pure Cool Link™ air purifiers will also have the ability to monitor air quality within your room remotely via the Dyson Link app. Best wishes, David Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionI am having trouble snapping the two parts together…the top and bottom parts don’t seem to snap in…I don’t want to break it trying to fit it in…Is there a trick to this?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Dyson - Pure Cool Link - TP02 - Smart Tower Air Purifier and Fan - Ir/Sil

• A:Answer Hi there, this is Kelly with Dyson. It sounds like you are referring to the initial machine assembly, in which the amplifier loop gets attached to the base of the machine. You should be able to just place the loop on top of the base, press down, and it will click in to place. We also have a "Getting started" video on our website here that may help: https://www.dyson.com/support/journey/guides/305158-01?machineId=305158-01 If you still have trouble, feel free to contact us directly via email at [email protected]. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionHi there, I have recently purchased a dyson TP02 and it’s impossible to connect it to the Dyson link app. I’ve tried different options but every time is giving me the same thing: connection failed. Had anyone else had this problem and have you sort it?

Asked 3 years ago by Sese84.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Turn off IP privacy in iCloud settings. You may need to toggle if off for the network of your machine in the wifi settings. Dyson also needs your precise location, so location services have to be enabled. It’s a privacy nightmare, but no one seems to care about that.

  Answered 3 years ago by SnapTraveler

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Q: QuestionWhat is the difference between models TP07 and TP02. A major difference I saw was I Oscillation degree and huge price increase

Asked 4 years ago by Anonymous.

This question was asked about the related product: Dyson - Pure Cool Link - TP02 - Smart Tower Air Purifier and Fan - Ir/Sil

• A:Answer Size of the machine is much larger with tp07 and tp07 gives real-time data along with many more data readings rather than a vague color guidance. Best Buy only covers the non-internet-connected version of this machine, the TP17 (something like that). That one only shows results on the built-in screen, and can only be controlled on the unit or via the physical remote. It will not connect to the Dyson app.

  Answered 3 years ago by SnapTraveler

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Q: QuestionWhy is the TP02 being Discontinued and please be honest as I spent alot of money on two of these recently

Asked 4 years ago by Ruz.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

Q: QuestionWe are missing the remote control for this fan. When I press and hold the standby button, it doesn't do anything other than flash the WiFi signal. The WiFi is also not connecting. How can I change the temperature flow without the remote? Thank you.

Asked 4 years ago by Tara.

• A:Answer Hi there Tara, this is Tia from Dyson. The Dyson Link app lets you control the purifier with your smart phone. You may also view your machine's replacement remote directly on Dyson's website. If you're in need of product support, feel free to reach us directly at [email protected]. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionDoes every move cigarette smell?

Asked 5 years ago by Gigi.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Yeah if you quit smoking.

  Answered 4 years ago by WillPupVerified Purchase

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Q: QuestionWill this air purifier eliminate cigarette smoke? Unfortunately, I still smoke, about one cigarette every hour.

Asked 5 years ago by Perfect.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi Bobby, This is Miella from Dyson. The Dyson TP02 Pure Cool Link purifier is effective in filtering cigarette smoke and odor. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhere is the best place to put the TP02 in a large bedroom when wanting the fan while sleeping?

Asked 5 years ago by MaryR.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi Mary, this is Kelly with Dyson. You can place the TP02 wherever you like. If you want to feel the airflow on you, a great place would be elevated so that the airflow is more directed toward you. You can leave the machine on the floor, or place it up on a dresser or end table. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: Questioncan I use this as only an air filter? Like I can have it turned on always so the machine filters the air like other air purifiers?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Yes it has an auto air quality that you can set to one of three levels. It's very easy to adjust from the app. I'm at work and can adjust everything. Attached is a photo of air quality settings and a shot of where it detected when i was cooking last night.

  Answered 5 years ago by PGTcruzer

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Q: QuestionDoes the TPO2 also have 350 degrees oscillation and is the compatible app free?

Asked 5 years ago by DKM12.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi there, this is Kelly with Dyson. The Dyson TP02 will oscillate 70 degrees. The Dyson Link app is a free download, and free to use. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: Questionwhat is the difference between this and the Dyson fan this one seems to get colder air coming out then the Dyson tower I bought

Asked 5 years ago by karla.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer When I received your question from Best Buy, it showed a photo of MY air purifier. It IS a Dyson air purifier (model TP02 (blue)). Is that the unit that you have? We're very happy with our Dyson TP02 (blue). As you say, it does (somehow) cool the purified air that it blows at you. I know this as we don't have air conditioning, and we have been enveloped in smoke from California wildfires for the past 3 weeks. Some of those days were 100F at night, and we slept with the TP02 on the #10 setting, with the windows closed. We didn't feel hot like we normally do on hot nights. I don't know how the TP02 does it, but it does cool the air a bit. Very good product.

  Answered 5 years ago by WebguyjvVerified Purchase

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Q: QuestionWill the Dyson TP02 detect and destroy COVID air aerosols?

Asked 5 years ago by Roger.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Roger, this is Kelly with Dyson. Dyson purifiers are scientifically tested to capture particles as small as allergens and viruses, but we want to be clear that at this time, no purifier manufacturer—including Dyson—can speak to their products’ performance against the COVID-19 virus. As the circumstances surrounding the COVID-19 virus outbreak are developing and ever-changing, nobody as yet knows with certainty how this virus behaves, so we recommend people follow guidance on COVID-19 virus prevention from the relevant local public health bodies. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCanI use it with Alexa?

Asked 5 years ago by Fernando.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Fernando, this is Kelly with Dyson. In addition to connecting your Dyson TP02 Pure Cool Link tower to the Dyson Link app, you may also control the machine using Amazon Alexa. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCan this air purifier handle the elimination of cigar smoke.?

Asked 5 years ago by Susu18.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer I don't smoke cigars in the house but it gets rid of the deep dryer smell. I do vape in the house and it also clears that up.

  Answered 5 years ago by PGTcruzer

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Q: QuestionIs the LP02 suitable for outside use?

Asked 5 years ago by Tomr.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello there, this is Kelly with Dyson. While you could use the TP02 Pure Cool Link tower in a covered outdoor area, it would likely cause your air quality readings to show fluctuations, as it would be reading the air quality outside, if used outside. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHow does this TP02 compare to the Dyson Pure Cool link sold at target? This model at Best Buy is called 400 Sq. Ft. Air furifier, The one sold at target has a round fan, 96 Watts and room size range is 500 to 800 Sq. Ft. Is this one less powerful?

Asked 5 years ago by Sylvia.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Sylvia, this is Kelly with Dyson. All of the Dyson TP02 models are identical; the only difference among the ones you see would be the color of the machine. Other than that, regardless of the retailer sold, you'll get the same exact performance among the TP02 across the line. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHow many micron does this filer

Asked 5 years ago by JMetz.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello there, this is Kelly with Dyson. The Dyson Pure Cool™ purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCan I use this TP02 as a fan? Does it cool?

Asked 5 years ago by Maggie.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Maggie, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.  Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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