A:AnswerHi there, this is Tia from Dyson! Great question! The specs for the Dyson TP01 are as follows: Boxed weight 11.8 lbs
Cable length 5.9 ft
Machine depth (Amplifier) 4.3 in
Machine height 3.3 ft
Machine width (Amplifier) 7.5 in
Thanks for your interest in Dyson's technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, Carrie, this is Tia from Dyson! The Dyson TP01 does an excellent job of filtering out smoke! Rest assured, air purifiers with sealed HEPA filters, such as the Dyson TP01, can provide added protection from smoke as well as keep the air clean of everyday pollutants found in our homes such as dander from pets, fumes from gas stoves or volatile organic compounds (VOCs) from beauty products like hair spray.
We are confident you will love the confidence of Dyson's purifying fans and appreciate your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there John, this is Tia from Dyson! The Dyson Pure Cool TP01 purifying fan happens to not be compatible with the Dyson Link app. You will, however, the ability to set a timer for run time, directly from the fan's remote!
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello Jho, this is Kelly with Dyson. More than likely, your machine just needs to be cleaned. You can wipe the amplifier loop with a dry, soft cloth, and also clean the shroud of any dust/debris. If the issue persists with lack of airflow, please feel free to contact us directly at [email protected] and we will be glad to help.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. Happy to explain! Air conditioning units and the Dyson TP01 Pure Cool Tower purifying fan are two very different products that work in very different ways.
An air conditioner refrigerates the air it supplies, allowing the air in the room to be made cooler than the ambient temperature outside. The Dyson Air Multiplier™ fan cools a person by moving air over and around them. It's the air flow that from our blade-less fan that provides personal cooling effects. With that being said, you will not want to expect the ambient air in a room to drop in cooler temperatures when only using a fan.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Sharon, this is Kelly with Dyson. We would be happy to help troubleshoot your Dyson TP01 Pure Cool. Please feel free to reach out to us directly at [email protected]. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The max noise level that you can expect from the TP01 Pure Cool tower is 62 dBa.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Allison, this is Kelly with Dyson. Dyson purifiers do not use ionization. An ionizer releases charged chemicals into the air, which bond with particulates and assist in removing those particles. However, this generates Ozone in the home. Dyson Purifiers do not use Ionization to purify the air and do not generate ozone.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Dirk, this is Kelly with Dyson. We're sorry to hear that you're having an issue with your Dyson TP01 Pure Cool Tower. So we can assist you with troubleshooting, please contact us directly via email at [email protected].
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello Matt,
This is Miella from Dyson. Our Dyson Experts are keen to assist and are available by live chat, email and phone as well. Please feel free to send an email to [email protected] and include your serial number, and we can provide further assistance.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHello Carrie, this is Kelly with Dyson. The Dyson Pure Cool TP01 features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria, dust and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. You should be able to locate replacement filters where you purchased your TP01. We do also carry them online at the Dyson website.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Jeff, this is Kelly with Dyson. We would be happy to help troubleshoot any issues you're having with your Dyson. Feel free to contact us directly at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. If you're not able to locate a replacement filter for your TP01 Pure Cool Tower at your local authorized Dyson retailer; you can purchase them directly on our website here: https://www.dyson.com/support/journey/tools/970211-02
Best wishes,
Kelly
Dyson Customer Support
