Questions & Answers

Q: Questionhow many CFM does the fan produce

Asked 5 years ago by engineer.

• A:Answer Hello engineer, This is Miella from Dyson. This can vary depending on environmental factors such as the layout of the room, current ventilation and more. Best Wishes, Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCan this fan be used without the filter installed?

Asked 5 years ago by Rob26.

• A:Answer Hello Rob, this is Kelly with Dyson. If you were to use the Dyson TP01 Pure Cool Tower air purifier and fan without the filter, you would not be receiving the benefits of purified air, and your machine would not fully operate as intended. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionMy remote stopped working, and I ordered another one. It did not work either. Is there a way to manually change speeds and enable oscillation? Right now it's stuck on 10.

Asked 5 years ago by Keith.

This question was asked about the related product: Dyson - Pure Cool Purifying Fan TP01, Tower - Iron/Blue

• A:Answer Hi Keith, this is Kelly with Dyson. We're sorry to hear that you're having an issue with your remote control, for your TP01 Pure Cool Tower. To operate the machine without the remote control, the standby button on the front of the unit turns the appliance ON/OFF. To adjust airflow, press and hold that button. Airflow will increase to a maximum, before decreasing. The oscillation and timer functions cannot be operated without the remote control. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionLove my fan but it is now loud on level 4, where it used to be silent on this level. Are there instructions on how to disassemble and clean the inside fan? Or, can it be brought in for cleaning? Its 3-4 years old now.

Asked 6 years ago by JFO.

This question was asked about the related product: Dyson - Pure Cool Purifying Fan TP01, Tower - Iron/Blue

• A:Answer Hello there, this is Kelly with Dyson. Thank you for sharing your review with us. I'm sorry to learn that you are experiencing a loud noise with your Pure Cool Tower purifier + fan. Please feel free to send us an email to [email protected] and we will be happy to assist you further. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionMy neighbor smokes and the smoke is making my house smell. Will this air filter take away the smoke odor?

Asked 4 years ago by jake.

• A:Answer Hi Jake, this is Kelly with Dyson. You'll be happy to know that during testing, cigarette smoke was specifically tested to help determine the filter life and whole room purification.  From these results, 99.97% of allergens and pollutants as small as 0.3 microns are removed from the air. We hope this helps.  Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionDoes Dyson offer an air purifier that features a HEPA filter which captures 99.97% of particles, as small as 0.1 microns and has an active carbon filter not an imprenated sponge? I would prefer one that processes the air 5 times an hour for a room225sqft

Asked 6 years ago by GinaGirl.

This question was asked about the related product: Dyson - Pure Cool Purifying Fan TP01, Tower - Iron/Blue

• A:Answer Yes

  Answered 6 years ago by Mira

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Q: QuestionWhat is the CFM number?

Asked 6 years ago by GinaGirl.

This question was asked about the related product: Dyson - Pure Cool Purifying Fan TP01, Tower - Iron/Blue

• A:Answer CFM is Cubic Feet per Minute. It is a rate of flow for air. The 434 Liters Per Second mentioned by the others is wrong. They meant 434 Liters Per Minute. A fan that produces 434 LPS is equivalent to 26,040 LPM. (60 x 434 = 26,040). In CFM terms, that would be about 920 Cubic Feet per Minute. That would be enough to cool the average U.S. home with a lot left over.

  Answered 4 years ago by TomTopeka

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Q: QuestionWhy does this much larger fan/purifier have only 172 sq. ft. air purifier rating while the much smaller Dyson HP01 Pure + Cool (311383-01) have a 400 sq. ft. rating? Are these numbers correct for these models? I figured the bigger one would be better.

Asked 6 years ago by Shadow.

• A:Answer Hello there, this is Kelly with Dyson. The Dyson Pure Cool Link and Pure Hot + Cool purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the atmosphere. For instance in a room of 139ft², the machine will purify the room in 25 min. Environmental factors that can affect purification time would include the outdoor air quality, along with the number of windows and doors that you have in the home. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionCan you wash and reuse the filter? If not are the filters recyclable?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, this is Tia from Dyson! With regard to the unit's filter, it's not washable or reusable as that would damage the integrity of the filter and how it works to remove allergens and harmful particles from the air. We recommend replacing your air purifier filter every 12 months. This is because over time, filters can get clogged with pollutants, and even let unpleasant odors back into the room. Your purifying fan will alert you when it's time to change the filter. Please check with your local municipality for recycling options for your Dyson purifier filter. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionLost the remote control, how do I operate the functions? Lisa

Asked 5 years ago by lisa.

• A:Answer Hello Lisa, this is Kelly with Dyson. The TP01 Pure Cool Tower can be turned ON/OFF but pressing the standby button on the front of the machine. Press and hold that button to adjust airflow. Airflow will increase to a maximum, before decreasing. The oscillation and timer functions cannot be used, without the remote control. To purchase a replacement remote control, you may visit the Dyson website. Best Wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhy is green light flashing after changing filter? Maybe it did before, and I never noticed. Yes the "F" is gone after holding button for 6seconds

Asked 4 years ago by Anonymous.

• A:Answer Hi there, this is Tia from Dyson. The green light sounds pretty standard after replacing the filter and resetting the unit. It appears your machine is operating as intended. However, if you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at [email protected]. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionHello Dyson, My air purifier has a solid E. I’ve finished all of the troubleshooting and it is not fixed. I just put a brand new Dyson filler in it and completely cleaned the unit. Can you please assist ? Thank you

Asked 4 years ago by Cindy.

• A:Answer Hello I have 2 that’s doing the same thing and they do that after the warranty and the customer service won’t help you !!

  Answered 1 year ago by Lee12

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