Questions & Answers

Name: Dyson - Pure Cool Purifying Fan TP01, Tower - White/Silver
Brand: Dyson
SKU: 6314652
Price: 85.99 USD
Rating: 4.5 (3188 reviews)

Dyson - Pure Cool Purifying Fan TP01, Tower - White/Silver

Model:: 308247-01; |
SKU:: 6314652

User rating, 4.5 out of 5 stars with 3188 reviews.

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QuestionAfter I replace the filter how do reset the unit if I don’t have the remote control? I use the dyson app to control the purifier
Asked 6 years ago by Skyla.
- Answer Hello Skyla, this is Kelly with Dyson. To change/reset the filter on your unit without using the remote control, ensure the purifier is unplugged, and press both buttons to lift off the loop amplifier. Remove your old filter, and install the new filter. You will then lower the loop amplifier onto the base until it clocks and locks. When you have reassembled your machine, press and hold the ON/OFF button for 6 seconds on the front of the unit. A clockwise rotating pattern will be shown on the LED display. Once the loading pattern is complete, the purifier will return to its normal usage. Best wishes, Kelly Dyson Customer Support
  Answered 6 years ago by DysonProductExpert
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QuestionI changed the filters. I pressed and held the oscillation button on the remote for 6 seconds, but the HEPA indicator is still red and flashing (the carbon filter indicator is solid green and not flashing). I refitted several times. Help please.
Asked 6 years ago by Fanuser.
- Answer Hello Fanuser, This is Miella from Dyson. Our Dyson experts are keen to assist. Please contact our Helpline via the phone number on your manual, via live chat on Dyson.com, or by email at questions@dyson.com. Hope this helps! Miella Dyson Customer Support
  Answered 6 years ago by DysonProductExpert
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QuestionI lost the remote to the fan, can I get a replacement?
Asked 6 years ago by RJ.
- Answer If you download the dyson app and link your unit to it you can control it through the app without the actual remote.
  Answered 6 years ago by Chrissb
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Questionhow many CFM does the fan produce
Asked 5 years ago by engineer.
- Answer Hello engineer, This is Miella from Dyson. This can vary depending on environmental factors such as the layout of the room, current ventilation and more. Best Wishes, Miella Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionCan this fan be used without the filter installed?
Asked 6 years ago by Rob26.
- Answer Hello Rob, this is Kelly with Dyson. If you were to use the Dyson TP01 Pure Cool Tower air purifier and fan without the filter, you would not be receiving the benefits of purified air, and your machine would not fully operate as intended. Best wishes, Kelly Dyson Customer Support
  Answered 6 years ago by DysonProductExpert
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QuestionMy neighbor smokes and the smoke is making my house smell. Will this air filter take away the smoke odor?
Asked 5 years ago by jake.
- Answer Hi Jake, this is Kelly with Dyson. You'll be happy to know that during testing, cigarette smoke was specifically tested to help determine the filter life and whole room purification. From these results, 99.97% of allergens and pollutants as small as 0.3 microns are removed from the air. We hope this helps. Best wishes, Kelly Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionWhy does this much larger fan/purifier have only 172 sq. ft. air purifier rating while the much smaller Dyson HP01 Pure + Cool (311383-01) have a 400 sq. ft. rating? Are these numbers correct for these models? I figured the bigger one would be better.
Asked 7 years ago by Shadow.
- Answer Hello there, this is Kelly with Dyson. The Dyson Pure Cool Link and Pure Hot + Cool purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the atmosphere. For instance in a room of 139ft², the machine will purify the room in 25 min. Environmental factors that can affect purification time would include the outdoor air quality, along with the number of windows and doors that you have in the home. Best wishes, Kelly Dyson Customer Support
  Answered 7 years ago by DysonProductExpert
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QuestionCan you wash and reuse the filter? If not are the filters recyclable?
Asked 5 years ago by Anonymous.
- Answer Hi there, this is Tia from Dyson! With regard to the unit's filter, it's not washable or reusable as that would damage the integrity of the filter and how it works to remove allergens and harmful particles from the air. We recommend replacing your air purifier filter every 12 months. This is because over time, filters can get clogged with pollutants, and even let unpleasant odors back into the room. Your purifying fan will alert you when it's time to change the filter. Please check with your local municipality for recycling options for your Dyson purifier filter. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionLost the remote control, how do I operate the functions? Lisa
Asked 6 years ago by lisa.
- Answer Hello Lisa, this is Kelly with Dyson. The TP01 Pure Cool Tower can be turned ON/OFF but pressing the standby button on the front of the machine. Press and hold that button to adjust airflow. Airflow will increase to a maximum, before decreasing. The oscillation and timer functions cannot be used, without the remote control. To purchase a replacement remote control, you may visit the Dyson website. Best Wishes, Kelly Dyson Customer Support
  Answered 6 years ago by DysonProductExpert
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QuestionWhy is green light flashing after changing filter? Maybe it did before, and I never noticed. Yes the "F" is gone after holding button for 6seconds
Asked 4 years ago by Anonymous.
- Answer Hi there, this is Tia from Dyson. The green light sounds pretty standard after replacing the filter and resetting the unit. It appears your machine is operating as intended. However, if you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at questions.us@dyson.com. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support
  Answered 4 years ago by DysonProductExpert
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QuestionHello Dyson, My air purifier has a solid E. I’ve finished all of the troubleshooting and it is not fixed. I just put a brand new Dyson filler in it and completely cleaned the unit. Can you please assist ? Thank you
Asked 5 years ago by Cindy.
- Answer Hello I have 2 that’s doing the same thing and they do that after the warranty and the customer service won’t help you !!
  Answered 1 year ago by Lee12
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Questions & Answers

Dyson - Pure Cool Purifying Fan TP01, Tower - White/Silver

Q: QuestionAfter I replace the filter how do reset the unit if I don’t have the remote control? I use the dyson app to control the purifier

Q: QuestionI changed the filters. I pressed and held the oscillation button on the remote for 6 seconds, but the HEPA indicator is still red and flashing (the carbon filter indicator is solid green and not flashing). I refitted several times. Help please.

Q: QuestionI lost the remote to the fan, can I get a replacement?

Q: Questionhow many CFM does the fan produce

Q: QuestionCan this fan be used without the filter installed?

Q: QuestionMy neighbor smokes and the smoke is making my house smell. Will this air filter take away the smoke odor?

Q: QuestionWhy does this much larger fan/purifier have only 172 sq. ft. air purifier rating while the much smaller Dyson HP01 Pure + Cool (311383-01) have a 400 sq. ft. rating? Are these numbers correct for these models? I figured the bigger one would be better.

Q: QuestionCan you wash and reuse the filter? If not are the filters recyclable?

Q: QuestionLost the remote control, how do I operate the functions? Lisa

Q: QuestionWhy is green light flashing after changing filter? Maybe it did before, and I never noticed. Yes the "F" is gone after holding button for 6seconds

Q: QuestionHello Dyson, My air purifier has a solid E. I’ve finished all of the troubleshooting and it is not fixed. I just put a brand new Dyson filler in it and completely cleaned the unit. Can you please assist ? Thank you

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QuestionAfter I replace the filter how do reset the unit if I don’t have the remote control? I use the dyson app to control the purifier

QuestionI changed the filters. I pressed and held the oscillation button on the remote for 6 seconds, but the HEPA indicator is still red and flashing (the carbon filter indicator is solid green and not flashing). I refitted several times. Help please.

QuestionI lost the remote to the fan, can I get a replacement?

Questionhow many CFM does the fan produce

QuestionCan this fan be used without the filter installed?

QuestionMy neighbor smokes and the smoke is making my house smell. Will this air filter take away the smoke odor?

QuestionWhy does this much larger fan/purifier have only 172 sq. ft. air purifier rating while the much smaller Dyson HP01 Pure + Cool (311383-01) have a 400 sq. ft. rating? Are these numbers correct for these models? I figured the bigger one would be better.

QuestionCan you wash and reuse the filter? If not are the filters recyclable?

QuestionLost the remote control, how do I operate the functions? Lisa

QuestionWhy is green light flashing after changing filter? Maybe it did before, and I never noticed. Yes the "F" is gone after holding button for 6seconds

QuestionHello Dyson, My air purifier has a solid E. I’ve finished all of the troubleshooting and it is not fixed. I just put a brand new Dyson filler in it and completely cleaned the unit. Can you please assist ? Thank you