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Thanks for taking the time to leave us an inquiry. Valued Customer. Ensure the refrigerator is level. Keep food and contents from blocking the door, and close the door gently. If the issue still persists, please contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. We hope this answers your question and helps with your shopping experience. - Christi
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