A:AnswerIt sounds like your ice is too soft and wet. To make harder/dryer ice use colder water.
Tip: to chill the water in the water reservoir, allow the first couple of batches of ice cubes to fall into the water reservoir.
A:AnswerHi Tommy - The unit produces 9 ice bullet shaped ice cubes approximately every 10 minutes. You can make the ice cubes larger by starting with colder water.
Tip: remove the ice storage basket and allow the first couple of batches of ice to fall into the water reservoir. That will help chill the water so that the ice cubes produced with be larger and firmer.
A:AnswerFunny. First time I tried to took a minute. Just have to be firm when you pull it out. If doesn't come out you should return it and get it replaced.
A:AnswerHi, Frosty! On this model, you can use the select button to toggle between small and large ice cubes. An LED light should illuminate next to S for small or L for large to show you which is selected. ~Ashton
A:AnswerHello, Cb! No, this model is not compatible with dual voltage. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
A:AnswerI'm able to get into the tray area with no problem. The ice making area, though, was a little narrow for me.
It's important not to apply any side pressure to the freezer "fingers", and I found this to be extremely difficult without using one of those sponges with a handle.
You're also not supposed to clean the fingers at all.
