Questions & Answers

Q: QuestionHow to rearrange the shelves.

Asked 1 year ago by Linda.

• A:Answer Hi, Linda! Thank you for this inquiry and for reaching out. Please check out page 31: 'Shelves' of the complete owner's guide for steps in changing the position of a shelf, as well as repositioning of the air seal (for glass shelves): https://content.syndigo.com/asset/35b871bc-0412-459d-a1f6-ab37e52a16cf/original.pdf We hope you find this information helpful! ~Juan

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionWhat type of ice does it make? Does it make white frosty ice which is soft and easy to bite into and the crushed ice is so soft. Or the clear hard ice?

Asked 3 years ago by Gabbiedoodle.

• A:Answer It appears to be white frosty ice & crushed ice is small when crushed.

  Answered 3 years ago by FrigidaireRefrigerator

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Q: QuestionDoorway to kitchen is 31” will this fit if doors are removed and is the depth 33”.

Asked 10 months ago by Anonymous.

• A:Answer Good day! The Frigidaire FRFS2823AW has the following key dimensions: Cabinet depth (no doors): 28.5″ Depth with doors closed: 33.3″ Depth with doors and handles: 35.7″ Yes, the FRFS2823AW can fit through a 31″ doorway, but only with its doors removed. Once inside, you can put everything back together without issue. - Maico

  Answered 10 months ago by FrigidaireSupport

  
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Q: QuestionDoes the temperature display indicate the internal temps or just target values? Unit never started cooling. Shows the target temperature of 37 F for frig when the unit is 85 F inside after 1 day! Like it needs a signal to START cooling!!

Asked 1 year ago by MLH.

This question was asked about the related product: Frigidaire - 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hello, MLH. The temperature display typically shows the target or set temperature, not the actual internal temperature. This can sometimes lead to confusion, especially if the unit is not cooling properly. Given that your refrigerator is showing a target temperature of 37°F, but the internal temperature remains at 85°F after a day, it suggests that the refrigerator is not cooling as it should. Kindly try these troubleshooting steps: Unplug the refrigerator for 5–10 minutes, and then plug it back in to see if it resets.  Check if the fridge is in demo mode, which can prevent cooling.  Ensure the doors are properly sealed and closed. If this does not resolve the issue, please contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.  - Christi

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs the top ice cube holder removable? Sometimes, I hike to add precubed Ice to be crushed.

Asked 1 year ago by Donna.

• A:Answer Hi there, valued customer! Thank you for reaching out to us regarding your inquiry. Yes, it can be removed but no need to do that as this has a feature to produce crushed ice. - Jessica

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionCan the delivery people take my old one away

Asked 2 years ago by Anonymous.

• A:Answer Yes -when you purchase a new appliance check the box for removal of old appliance

  Answered 2 years ago by Buddy

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Q: QuestionI see that Black is an option for this fridge. It looks black on the sides but not so much in the front. Can you please tell me if its plain black or stainless black?

Asked 3 years ago by PatriciaB.

• A:Answer Thanks for reaching out to us! The front of the model FRFS2823AD is Black Stainless Steel. We hope this information was helpful to you and your shopping experience. -Ciara

  Answered 3 years ago by FrigidaireSupport

  
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Q: QuestionWhat is the ice capacity for this refrigerator?

Asked 2 weeks ago by Maggie.

This question was asked about the related product: Frigidaire - 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Good day, Maggie! Based on the Frigidaire 27.8 cu. ft. French Door Refrigerator manual/specs (models like FRFS2823AS/FGHB2867TF), the ice maker capacity is typically described as: - Approximately 3.5 to 4.0 lbs of ice storage capacity - With a daily ice production of around 4 to 5 lbs per day (depending on conditions and usage) - Ice storage capacity: ~3.5–4 lbs - Ice production: ~4–5 lbs per day This is standard for Frigidaire French door models in the 27.8 cu. ft. range with an internal ice maker. - Maico

  Answered 2 weeks ago by FrigidaireSupport

  
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Q: QuestionWhat does dual ice maker ready mean?

Asked 4 months ago by Mike.

This question was asked about the related product: Frigidaire - 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer “Dual ice maker ready” means the refrigerator comes with one built-in ice maker and is designed so you can add a second ice maker (usually in the freezer compartment) if you want extra ice capacity. This gives you more ice production for parties, entertaining, or heavy daily use, but the second ice maker is optional and may require an additional accessory to install. - Jessica

  Answered 4 months ago by FrigidaireSupport

  
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Q: QuestionI see white is an option. Are the sides also white?

Asked 8 months ago by pb2009.

• A:Answer Hi pat! Yes, the Frigidaire FRFS2823AW refrigerator in white features white sides. - Reed

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionIs there a charge for removal of the old refrigerator??

Asked 1 year ago by Fred.

• A:Answer Yes

  Answered 9 months ago by RICHARDAVerified Purchase

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Q: QuestionThe listed measurement says the depth of this fridge is a little over 33 inches but in the reviews someone noted it was actually 35 inches and they had to return it. Which measurement is correct? Does the measurement listed include the handles?

Asked 1 year ago by Sk42.

• A:Answer Hi, Sk42! Thank you for this inquiry and for bringing this up. The depth of the cabinet (without the door and handles) is 28 ½ inches; the depth with doors (without the handles) is 33 3/10 inches; and the product depth (with doors and handles) is 35 7/10 inches. ~Juan

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionCan this fridge withstand cold temps of a garage?

Asked 1 year ago by Garage.

• A:Answer No

  Answered 9 months ago by RICHARDAVerified Purchase

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Q: QuestionCan I shut off the bottom icemaker of a 2 icemaker refrigerator?

Asked 1 year ago by Brody.

This question was asked about the related product: Frigidaire - 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer We appreciate your inquiry, Brody. You can turn off the bottom ice maker by just pressing the power button/switch. We hope this is helpful to you. -Yhano

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionDoes it have a water dispenser as well as an ice dispenser. In the front door.

Asked 1 year ago by Lobob.

• A:Answer Hello, Lobob. We appreciate your inquiry. Yes, this model has a water and ice dispenser in front of the refrigerator. We hope this information helps! - Christi

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs the stainless steel exterior finish fingerprint resistant?

Asked 1 year ago by jonnys.

This question was asked about the related product: Frigidaire - 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer I believe so. This is my first SS, and I'm not having issues.

  Answered 1 year ago by AndyVerified Purchase

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Q: QuestionDoes delivery include bringing the refrigerator into kitchen with no hookup? Also, I do not find an option to remove old appliance.

Asked 1 year ago by Donna.

• A:Answer There was a separate additional charge ($50, IIRC) to remove the old appliance. No, they won't install if there's no hookup, and I also learned the hard way that the hookup MUST include a shutoff valve! The unit I was replacing was over 20 years old and the water line was run to it without a shutoff valve. So installers refused to install till I got a plumber to add a shutoff valve back there. (without a shutoff valve, if the fridge starts leaking, the only way to turn off the water to the fridge is to turn off the water to the whole house, and they understandably did not want to be liable for excessive water damage.)

  Answered 1 year ago by Andy

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Q: QuestionWhere can I see this refrigerator in store near 30534?

Asked 1 year ago by Anonymous.

• A:Answer Best Buy in Florence Ky.

  Answered 1 month ago by ChuckBVerified Purchase

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Q: QuestionThis in door ice maker looks similar to a Samsung I now have that always freezes up and stops working does this happen.with yours.

Asked 2 years ago by Tom.

• A:Answer No problems to date

  Answered 1 year ago by NotapplicableVerified Purchase

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