A:AnswerWe're a little unclear on your question. Could you clarify in a new post or reach out to us on social media? We're happy to answer any question you may have! John@GEAppliances
A:AnswerWe'd be happy to look into this for you. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide a copy of this question, your model and serial numbers, and a photo of the parts you're inquiring about. Talk more soon. - Julia@GEAppliances
A:AnswerPlease contact Best Buy directly for all questions pertaining to their return and delivery policies by calling 888-237-8289. -Vikki@GEAppliances
A:AnswerIf your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If these suggestions do not solve the problem and the microwave still won't heat, see page 15 of the Owner’s Manual for warranty exchange information. Lauren@GEAppliances
A:AnswerYes, we revamped our entire microwave line-up and that likely is the reason there are no reviews just yet. The previous model was a JEM3072DHBB. -Vikki@GEAppliances
A:AnswerYes it can the mounting kit lists the model number the mounting kit is JXA019K. It lists in manual that the gcst and gchk are able to be mounted. This is the same as the st just for retailers with slightly different color finish.
A:AnswerTo better answer your question, please reach out to your local Best Buy store directly. We know you're going to love this microwave in your home!
