“My appliance stopped working today. Is it a fuse issue? If so, can I buy a replacement fuse for this model? Thank you!”
Answer This Question
1-1 of 1 Answer
Hi SG - Thanks for choosing GE Model JES1145SHSS. We are sorry to hear it is no longer working and apologize for any inconvenience this has caused. If the microwave shuts down during a cooking cycle and appears to have no power, check the house circuit breaker and verify the outlet is getting power. You can try plugging something else into the outlet, like a night light, lamp, etc. If the outlet is getting power, the microwave may have overheated. Overheating can occur after several minutes of cooking (long cooking times) or if the microwave air clearance requirements have not been met. If the microwave turns off before the set time is complete, it can be due to a covered or blocked oven vent around the case. Uncover the vent or reposition the oven so that the vents are not blocked. This will assure adequate airflow around the oven. If power does not return to the microwave, this signals a problem. It could be one of many components, including a fuse. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to high voltage (capacitor hold a high voltage charge even after it has been unplugged), complexity of electronic circuitry and special equipment is needed to make a diagnosis. This model has a 1 Year Return to Vendor Warranty. Service is not available. Again, we are sorry for this experience. Keep in touch at GEAppliances.com. Sue
Sorry, there was a problem. Please try again later.