A:AnswerHello and congratulations on your new microwave. We are always happy to help.
While the turntable is turning, it is normal for the tray to hesitate, jerk, drag, or pause. If the grinding noise has not lessened after a few uses, we recommend contacting our customer service at 1-800-432-2737. Please let us know if you have any more questions. - JB
A:AnswerHello Tom - Thank you for your question; we are happy to help! We are sorry to say this model is not equipped with a backlit control panel. The control panel is not illuminated or backlit. Only the digital display window is illuminated. We apologize for any inconvenience this may cause. Thanks for checking! Olga
A:AnswerHello - We appreciate your interest in the microwave JES1145SHSS and we are happy to help! This is a countertop model only; it is not designed or approved for a built-in installation. There is not a compatible trim kit available for this model. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Thanks for checking. Olga
A:AnswerHi GG, thanks for reaching out! We're finding that the cavity dimensions for this unit are as follows: 13-7/8" W x 9-1/2" H x 14-1/8" D. We hope that this helps! Stay safe. -Michael
A:AnswerHello Bonbon - We are very sorry to hear your microwave is not working properly. This is certainly frustrating and we would be happy to help. Repairs to the door an a counter top microwave are not cost effective. We recommend replacing the microwave with one of our new, excellent models found at Best Buy. Thanks! - JB
A:Answer950 but I find you have to add 30 seconds or a minute more for somethings but it heats better that way instead of burning the out side which my old 1000 watt did