“Why does my brand new GE microwave stop heating before the set time has expired? I purchased this microwave in September 2018.”
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Hi Confused- Thanks for your purchase! We are sorry to hear of this unfortunate experience and glad to help. If the microwave shuts down during a cooking cycle, check the house circuit breaker and verify the outlet is getting power. You can try plugging something else into the outlet, like a night light, lamp, etc. If the outlet is getting power, the microwave may have overheated. Overheating can occur after several minutes of cooking (long cooking times) or if the microwave air clearance requirements have not been met. We suggest 3" of clearance on both sides and the top and 1" clearance in the rear. If the microwave turns off before the set time is complete, it can be due to a covered or blocked oven vent around the case. Uncover the vent or reposition the oven so that the vents are not blocked. This will assure adequate airflow around the oven. Wait approximately 30 minutes to see if the microwave power returns. If power does not return to the microwave, this signals a problem. Please contact BestBuy or if you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2727 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA
Sorry, there was a problem. Please try again later.There are 2 possible reasons. 1. You are using the auto sensing mode and it is finished before you expected. 2. The control circuits are overheating and the unit shuts down automatically. This could happen for several reasons but mine did the same thing because the cooling fan didn’t work. Good luck
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