A:AnswerHello- We appreciate your question and are happy to help! Yes, this model does come with a charcoal filter. The installer will be able to turn the blower around to recirculate. Just be sure to ask him or her before the install it. The turning of the blower is very simple and takes less than a minute. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello- We are very sorry to hear your control panel is having issues. We recommend resetting the electronics by unplugging the unit for at least 5 minutes. If you continue to have issues please reach out to GE Consumer Service at
1-800-432-2737 and they will be able to diagnose this for you and give you a quote on the repair costs. Thank you! Joyce@GEA
A:AnswerHi, there. Great question, and it's great that you are looking to replace your microwave with another GE microwave! The model is the same, but the extra 2 is an engineering code. For example, if you needed an extra part, searching for the model number that is on your microwave would allow you to see the part breakdown for your specific model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. - When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope this information helps and we're here for any additional questions you may have. All the best!- Kianna@GEA
A:AnswerHello, there. It's great to hear that you are in the market for another GE appliance. How exciting! You can check out models: JNM7196DKWW,PVM9179DKWW, JVM7195DKWW , they have similar dimensions as model PVM1870DM1WW. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement to your model PVM1870DM1WW should the above suggestions not be suitable for you. Please remember that when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We appreciate your business and happy shopping!- Kianna@GEA
A:AnswerHi, thanks for reaching out for assistance. We're glad to hear that you are interested in a new microwave within the GEA brand. You could consider similar models such as JVM6172DKBB, JVM6175DKBB, or JVM3162DJBB. We hope this information meets your needs. Take care!- Kianna@GEA
A:AnswerHello- We appreciate you checking with us. All current OTR (over-the-range microwaves), including convection, Advantium ovens, vent hoods, and telescopic downdraft vents can be installed over gas ranges and cooktops* with combined surface burner BTU rating of approximately 65,000 BTUs or less. As long as the 66" minimum clearance from the floor to the top of the microwave is followed there will be no performance or warranty problem. ~For Pro Ranges and Rangetops, we recommend checking the installation instructions for the appliance. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:Answerthe newer unit fits into the space the older unit had used. BUT, the door shape of the newer unit will hit the cabinet on the left side of the unit. Your installation needs to be moved to the right to clear the cabinet when the micro door is opened. Not noticeable unless you are a nit picker.....you may have to move the hanging bracket...if you signup for Best Buy TotalTech they deliver and install the unit for free....
A:AnswerHello- We appreciate you checking with us and are happy to help! Over-the-range microwaves have an automatic fan feature to help protect the electronic components, and also helps the cooking area get rid of excess heat. The built-in thermostat automatically turns the vent fan on if the unit is too hot, and will not turn off until the microwave is cool again. You will not be able to turn the vent fan off manually during this time. If you are cooking on your range top, we recommend turning on your vent fan. If you have any additional questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHi there,
Oh goodness! We're terribly sorry to hear that the handle and glass have broken from your microwave. We absolutely understand how aggravating that is. The door can be replaced, but will require service. You can schedule an appointment by calling 1-800-432-2737. The dimensions of the 1.6 cu. ft. microwave are 16 7/16" H x 29 7/8" W x 15 7/8" D. The dimensions of the 1.7 cu.ft. microwave is 16 5/16" H x 29 7/8" W x 15 9/16" D. Take care. Mike@GEA
A:AnswerHi there,
We're happy to answer this question! This microwave uses a 40W incandescent bulb. The part number is WB25X10030. Have a great day! Mike@GEA
A:AnswerHi - Thank you for your interest in a new GE over-the-range style microwave. We do include a hardware package that provides all the parts needed for installation. Kind regards- Vikki@GEA
A:AnswerHello there - Thanks for reaching out. We hate to hear that your 20 years old microwave is cracked. In the event of a hole in the microwave’s cavity wall, the damage is non-repairable and you should discontinue use of the product. Arcing may cause a hole to occur and, subsequently, additional arcing may occur when the microwave is used. If there is a hole in the microwave interior, we recommend that the microwave be replaced. We're very glad that you checked! -Mikayla@GEA
A:AnswerHi - We strongly encourage you to follow the directions included with the new microwave including the use of the installation hardware packaged with the unit. The microwave must be securely mounted to the upper cabinet and on the wall bracket included with the new unit. If you have additional questions or concerns please reach out to us on Social. Kind regards - Vikki@GEA
A:AnswerHello there - Thanks for reaching out, we're happy to help! We believe this model will make a fantastic replacement. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Thanks so much for checking. -Mikayla@GEA
A:AnswerGreat question! Microwave models JVM3160DFWW and JVM3160DF1WW are the same model. The extra digit just adds some additional information to the model, much like when you add the area code to your local phone number. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Thanks so much for checking! -Mikayla@GEA
