A:AnswerHi MRVENT- It is normal for there to be some air from the vent at the top of the microwave. This is typically air movement from internal components rather than vented air. Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi Wicky- The display LED color changed from green to white in August 2017. Also, the control panel is not backlit. This is the design and not a defect (lemon). Thanks for sharing your thoughts and concerns with us. Keep in touch! SUE@GEA
A:AnswerHi Mal- The vent is located just above the door. The microwave oven is designed for adaptation for the following three types of ventilation: Outside Exhaust (Vertical – Delivered from factory in vertical position). Outside Exhaust (Horizontal). Recirculating (Non-vented ductless). We suggest to view the Installation Instructions at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Thanks for choosing GE! SUE@GEA
A:AnswerHi Robert- Microwaves are shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally) or converted to recirculating (non-vent). All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting (a rectangular to round transition adapter must be used). Round ducts should be a minimum of 6". See OVER-THE-RANGE MICROWAVE DUCTING INFORMATION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17416 - You can also view the Installation Guide for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Keep in touch! SUE@GEA
A:AnswerHi zippy- Yes, our over-the-range microwaves are all equipped with cooktop lighting and exhaust fan (venting system). Model JVM3160RFSS has a two-speed, 300-CFM venting system to removes smoke, steam and odors. Thanks for choosing GE! SUE@GEA
A:AnswerYou may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.
A:AnswerHi Kevin- WARRANTY: Limited 1-year entire appliance. See written warranty for full details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - You can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA
A:AnswerHi Kade- It's great to hear from you! We're glad your GE Spacemaker microwave has provided you with service for 17 years! JVM3160DFWW is a nice choice and can be converted to recirculating (internal vent). We also offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKWW. It is assembled at the factory for recirculating (internal vent) so no conversion is necessary. It has sensor cooking controls that sense the steam from foods cooking and automatically adjusts time and power for best results. It also has a dark gray, easy-clean enamel interior with steam clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - A filter indicator light on the control panel indicates when odor-removing charcoal filter needs to be replaced. We certainly appreciate your loyalty. Keep in touch! SUE@GEA
A:AnswerHi kdallen220- We are sorry to hear of this unfortunate experience and certainly appreciate your loyalty! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can use the same rear venting. Check out page 21 of the Installation Guide- OUTSIDE BACK EXHAUST (Horizontal Duct): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Enjoy! SUE@GEA
A:AnswerHi Nick- Approximate Product Dimensions are as follows: (WxHxD) (in.)
29 7/8 in x 16 1/2 in x 15 1/4 in. We suggest to view "Quick Specs" at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Thanks for considering GE! SUE@GEA
A:AnswerHi jmbl- GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a nice choice for a replacement (16 1/2"H). Also, check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKBB (16 1/2"H). This model has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - We certainly appreciate your loyalty! SUE@GEA
A:AnswerHi ChuckinPA- Our over-the-range microwave ovens require at least 1/2" distance from door hinge side to adjacent wall as shown on the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Thanks for considering GE! SUE@GEA
A:AnswerHi Kevin- We certainly appreciate your loyalty! All models are at least 16 1/2"H. Model JVM3162DJBB is 16 7/16"H. See Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM3162DJ_c3.pdf - Keep in touch! SUE@GEA
A:AnswerHi - We are sorry to hear your microwave is not operating after changing the bulbs. We suggest to reset the home circuit breaker by turning it off for 30 seconds, then back on again. While it could also be a blown fuse, for safety reasons, we offer no do-it-yourself repair advice on microwave ovens. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for checking with us! SUE@GEA
A:AnswerHi Cartagena - Thanks for choosing GE! We are happy to provide assistance. If this is a new sound that has developed, we suggest to reset the electronics by unplugging or turning off power at the circuit breaker for at least 30 seconds. If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ -
Keep in touch! SUE@GEA
A:AnswerHi Reddie- The microwave can be easily converted to recirculating (non-vent/ indoors). The over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). Check out the Installation Instructions for complete details: https://products.geappliances.com/appliance/gea-specs/JVM3160RFSS - Also, GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196SKSS is factory assembled for recirculating. No conversion is necessary. Thanks for choosing GE. Enjoy! SUE@GEA
