Questions & Answers

Q: QuestionDoes this microwave have a removable shelf. Are the buttons somewhat raised or are they completely flush

Asked 5 years ago by Anonymous.

• A:Answer Hi, thanks for reaching out to us and for considering this over-the-range microwave for your home! We truly appreciate your patience and are happy to answer these questions for you. This microwave is designed with a 13.5" glass turntable that can be easily removed for cleaning. We recommend leaving the turntable on for best cooking results, this model has Turntable On/Off control that allows it to be turned off for large dishes. It is not equipped with any shelf, glass tray, metal tray, or wire rack that may be found in an Advantium oven to use with different cooking modes. The electronic touch control pads are integrated into the control panel and are not raised. We sincerely hope that this information is helpful for you. Keep in touch! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes anyone have experience of the Haul away service? I am wondering whether it includes unscrewing my existing microwave from the wall.

Asked 5 years ago by Dami.

• A:Answer We used the crew from Best Buy and they took the old microwave with them when they left. The entire process took about 20 minutes.

  Answered 5 years ago by Installation

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Q: QuestionTrying to replace GE Profile Microwave over the range, Model #JVM1350BW003; what is the best match, using existing holes, etc?

Asked 5 years ago by Anonymous.

• A:Answer HA HA HA good luck. I was hoping for the same thing and they changed EVERYTHING by maybe 1/4 -1/2 inch. New holes will most likely be needed for everything. Sorry :/

  Answered 5 years ago by Flipsmom1Verified Purchase

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Q: QuestionDoes it need to be hard wired or is it a plug in? tnx

Asked 5 years ago by Margs.

• A:Answer It has a plug, not hard wired.

  Answered 5 years ago by DaDrone1

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Q: QuestionCan you use the microwave while using the timer mode.

Asked 5 years ago by Rick.

• A:Answer Hi there Rick, Thanks so much for reaching out. Excellent question! Yes, you can use the microwave while using the timer mode. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes your microwave require hard wiring or plug in & if plug in, will the wiring be from the back or top & how much room do I need?

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thank you so much for reaching out. We're happy to answer your question. The power cord comes out of the top of the unit on the right side (facing the front of the microwave), and no additional room is needed. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing an over the counter GE Microwave with an external vent fan, Model No. JVM3160RF3SS, manufactured in 2017. The closest model I can find is the JVM3160RFSS. Will it fit and will the fan vent externally?

Asked 5 years ago by Doug.

• A:Answer We just replaced a similar GE microwave too. Ours was from 2015, maybe 2014. The vent fan was in the exact same place and yes you are able to change the vent to go UP or BACK.

  Answered 5 years ago by briones114Verified Purchase

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Q: QuestionI have a GE Spacemaker over the range microwave JVM131001 that I’d like to replace. Can you please provide best model choices that will fit into the currently installed space to upgrade this model? It is just under 30 inches wide x 14d x 14h. Thank you!

Asked 5 years ago by Kelly.

• A:Answer Hello Kelly, Thank you for reaching out. We'll be happy to help you find a replacement model. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we would recommend is JVM6175YKFS. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this model is to your liking. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a jvm1631wj03 peacemaker that is 14 years old. I want to replace it with a GE the same size. What model ?

Asked 5 years ago by Zeke.

• A:Answer Hello Zeke, Thanks so much for reaching out. We're happy to help find a new model for you. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we would recommend is JVM7195DKWW. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this model is to your liking. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have this exact microwave but it died after 2 1/2 years. Will all GE OTR microwaves fit in the same (installation) bracket or are they all different? Husband doesn't want to replace the mounting bracket.

Asked 5 years ago by Cheryl.

• A:Answer It might not. The size may be the same but the supporting structure may not fit your new unit. The bracket is very easy to replace though.

  Answered 5 years ago by LaserLinds

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Q: QuestionHi, We are replacing a JVM1870SK04 from 2006. is this comparable and will it fit? Or can you make a recommendation of a similar model, same size etc? Thanks!

Asked 5 years ago by Sherry.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - Stainless Steel

• A:Answer Hello Sherry! Thanks for your question. This model is comparable in size and some attributes, but does not have recirculation venting like your current model. If you would like a model with recirculating venting, we recommend looking into model number JNM7196SKSS. This unit can be found online at this link: https://www.bestbuy.com/site/ge-1-9-cu-ft-over-the-range-microwave-stainless-steel/5291501.p?skuId=5291501 We hope this helps! Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe front top panel above the door broke off on ours. Not sure how that happened. Can that one panel be replaced or do we need to buy a new microwave?

Asked 5 years ago by Nic.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Sounds like an easily replaceable part.

  Answered 4 years ago by DougH

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Q: QuestionCan i buy this over the range but use as countertop one? Any disavantages?

Asked 5 years ago by Dan.

• A:Answer Hello Dan, Thank you so much for reaching out. We're happy to answer your question. Over-the-range microwaves are not intended/or designed to be used as countertop microwaves. Improper use and installation of appliances will void the warranty. We do have countertop microwaves that can also be built in, but they do not fit the same cutout as an over-the-range microwave. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe GE microwave I am replacing is the xl1400 with I think a top vent into an external fan Is the newvjvm 3160 compatable

Asked 5 years ago by Garfield.

• A:Answer Hello Garfield, We appreciate you reaching out. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. So yes, this model will fit the same space as your current model. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the outside shiny or matte black

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Outside is shiny.

  Answered 5 years ago by hih1Verified Purchase

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Q: QuestionIs this black slate or black stainless? Or is it a shiny black surface?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello, Thank you for reaching out to us at GE Appliances. We are happy to hear of your interest in this microwave and we are here to help. This microwave color is black. This microwave does appear to be shiny depending on the lighting of the room. For more information about this microwave we would recommend looking under the Key Specs on the product page. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this microwave come equipped to vent out vertically out the top of the microwave? I want to connect it to a vertical vent that goes straight up through the roof. Thanks!

Asked 5 years ago by Glenn.

• A:Answer This microwave can be vented to the outside.

  Answered 5 years ago by HarryVerified Purchase

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Q: Questionhow long is the warranty

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thank you for your interest in this Over-The-Range Microwave. This is a great question and we are happy to help. This model has a 1 year warranty from the date of the original purchase. This warranty includes Any part of the microwave oven which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE will also provide, free of charge, all labor and related service to replace the defective part. For more information about this warranty please view page 27 of the User Manual that can be found here: https://files.bbystatic.com/KsvkoHYUAxz6jdhCHP5SqA%3D%3D/AC290A7E-9E2A-454B-811A-7E2199371C09.pdf. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIf mounting the wall bracket on the faux brick (pictured) won’t the measurements be off for underneath the cabinet and the bolts from the inside when using the template?

Asked 5 years ago by Ironapple.

• A:Answer Hi Ironapple! Thanks for reaching out to us. Could you please reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with more information about this so we can look into it for you? We look forward to hearing from you. Emily

  Answered 5 years ago by GE Answers

  
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