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I purchased for $199 the Geek protection for 1 year. I paid only $49.99 for the install. Then the nightmare begins. Although I paid for the installation, I have never been given an appointment time. It has been 8 days and no appointment time. I was told upon paying the installation fee, I would be contacted within 24 hours to schedule the installation. Yes, I was contacted and put on hold for 55 minutes. Only to try again and reached an employee in Panama who also put me on hold for 52 minutes. I hung up in both cases before the employee returned. Finally, days later a phone message instructed me to call. I called and "Sorry, the computer will not let me schedule you" The next day, I got the same automated call and I followed through again. Same story "Sorry, the computer will not let me schedule you." I drove 35 miles to the nearest store where I purchased the microwave only to sit for 1 hour while the Geek agent was placed on hold. I walked out with NO appointment time! Today is 3 days since I went in person. Unbelievably I have NOT been contacted to resolve this issue. So disappointed in what I thought BEST BUY stood for.
Sorry, there was a problem. Please try again later.I purchased Best Buy membership starting about 3 years ago with first major purchase. Every year since 2018 my cousin and I have bought something from Best Buy. They price match and quality merchandise. A few months ago I went into Best Buy to buy 3 kitchen appliances and as a member not only got a huge discount but also free delivery, installation and haul away of the microwave, stove and dishwasher!
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