A:AnswerHi Karen, thanks for reaching out! Pages 15 and 16 in your Owner's Manual offer directions on how to change both the interior and cooktop lights on your microwave. We hope that this helps! Stay safe. -Michael
A:AnswerHello Angel,
Thank you for reaching out to us regarding your over the range microwave. We are sorry to hear you are experiencing a loud sound and know this must be frustrating. A fan where the internal components are located will run continuously while the microwave is in operation to constantly circulate the air and cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity. That being said, if it sounds like the exhaust fan is hitting something this is not a normal sound that we would expect from our microwaves. We would suggest scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET or schedule online anytime at: http://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out to us over email or social media if you have any further questions.
Best wishes - Avery
A:AnswerHi Coey - Thanks for reaching out to us! We are sorry to hear your GE microwave needs replacing and apologize for any inconvenience this has caused. If your current microwave is installed above a wall oven with a trim kit, we suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven
Model # PEB7227DLWW. The microwave is 24 1/8" wide and 26 7/8" wide with trim kit. We suggest viewing the Quick Specs document at the following link for compatible trim kits, cabinet cutout dimensions and more: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227DL_R2_17.pdf - We're glad to have you in the family and appreciate your loyalty. If you have any additional questions, we are also happy to help at GEAppliances.com. Keep in touch! Sue
A:AnswerHi OurCabin - Thanks for reaching out to us! We are sorry to hear your GE microwave model # JVM1630BJ02 needs replacing and apologize for any inconvenience this has caused. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for your existing 30" model. A comparable model is GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven Model # JVM3160DFBB- Black (JVM3160DFWW- White). We suggest viewing the Quick Specs at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Also, the model can be vented out the top. All the over-the-range models are all designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We appreciate your loyalty and glad to have you in the family. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Bernie - Thanks for considering GE Model # JVM3160DFBB! The microwave is 29 7/8" wide (Dimensions: 16 1/2 H x 29 7/8 W x 15 1/4 D). We suggest viewing the Specifications document at the following link for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for considering GE Model JVM3160RFSS! Approximate product dimensions are: 16 1/2"H x 29 7/8"W x 15 1/4"D. We suggest viewing the Specifications document at the following link for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Annie - Thanks for considering GE Model JVM3160RFSS! Yes, the mounting bracket is included with the microwave. If the microwave is converted to recirculating (ventless), the charcoal filter included (WB02X11550- $8.75 at GEApplianceparts.com) should be replaced when it is noticeably dirty or discolored (usually after 6 to 12 months, depending on usage). The charcoal filter helps remove smoke and odors. We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Paulj - Thanks for reaching out to us! We are sorry to hear your GE microwave model JVM1440WD (Dimensions: 16 1/2 H x 29 7/8 W x 14 5/16 D) needs replacing and apologize for any inconvenience this has caused. All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide x 12" deep (min.) cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement. Model JVM3160DFWW is a great choice (Dimensions: 16 1/2 H x 29 7/8 W x 15 1/4 D). Keep in touch at GEAppliances.com! Sue
A:AnswerHello and thank you for reaching out about this amazing microwave. To install an over the range microwave, it needs to attach to both the wall and a cabinet above. We apologize for the inconvenience. - JB
A:AnswerHello Susan - Thank you for reaching out about our amazing microwaves. We are happy to help. The microwave JVM1331WW is the standard 30" wide and 16-1/2" tall. All of our over the range microwaves are designed to fit in the same space so finding a replacement should be very easy. Keep in touch! - JB
A:AnswerShould work fine. 13 to 16" is the standard, although at the lower range, (13 or 14) microwave vent may occasionally turn on by itself if it feels heat underneath becoming excessively high.
A:AnswerHi Bobby - Thanks for reaching out to us! We are sorry to hear your GE Profile microwave needs replacing and apologize for any inconvenience this has caused. GE Model JVM3160DFBB (black) has a glossy finish and will match other GE and GE Profile appliances in black. Our new appliances in Black Slate have a matte finish. We're glad to have you in the family and certainly appreciate your loyalty. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Shar - Thanks for considering GE Model JVM3160DFWW! The microwave is equipped with a 40" power cord (including the plug and base of cord).
For detailed guidance please consult the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Keep in touch at GEAppliances.com. Sue
A:AnswerHi John - Thanks for reaching out to us! We are sorry to hear your GE microwave JVM150-001 needs replacing and apologize for any inconvenience this has caused. Model JVM3160RFSS is 15 3/4"H in the front and 16 1/2" in the rear. Also, it can be top vented. We suggest viewing the Specifications document at the following link for all product dimensions and more: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - GE® 1.7 Cu. Ft. Over-the-Range Sensor Fingerprint Resistant Microwave Oven
Model #:JVM6175YKFS is 16 5/16"H in the rear: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6175SK_EK_C3.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi JayH - Thanks for reaching out to us and for choosing GE! We certainly appreciate your loyalty. Model # JVM3160RFSS (16 1/2"H x 29 7/8"W x 15 1/4"D) will fit in the same space as your current Model # JVM1330WW002 (16 1/2"H x 29 7/8"W x 14"D (excluding handle). We suggest viewing the Specifications document at the following link for all product and cabinet dimensions:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - All GE over-the-range microwaves require a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse and should be on a dedicated circuit. The difference in wattage means your food will cook quicker than your previous model. Also, the top grille is solid on newer models for approved appearance (the vents are on the top, front edge). They are all designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We suggest viewing the Installation Guide at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - We hope this is helpful and apologize for any inconvenience replacing your microwave may cause. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
A:AnswerHello Betty - Thank you for reaching out about your microwave needs. This would be an excellent replacement for your model. All of our over the range microwaves will fit you space but this is very close to the specs and features of your current unit. Keep in touch! - JB
A:AnswerHello JH - Thank you for reaching out about this amazing microwave. Our over the range models are a universal 30" in width to make replacement a breeze. It requires 15 amps and the difference in wattage means your food may cook quicker than you are used to. We did not receive any pictures, however, this model does not come with a front grill. Keep in touch! - JB
