Questions & Answers

Q: QuestionThe space between the range and the bottom of microwave is only 24 in is there a problem in installing the new microwave?

Asked 6 years ago by Tony.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Tony - Thanks for considering GE Model JVM3160RFSS! Over- the- range models must be installed 66" from the floor to the bottom of the cabinet that the microwave attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to. This allows about 14" from the cooktop to bottom of microwave. We suggest viewing page 8 of the Installation Guide at the following link- MOUNTING SPACE: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - We hope this is helpful. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionLooking to replace a model JEM31CF001 do you have anything?

Asked 6 years ago by David.

• A:Answer Hi David - We certainly appreciate your loyalty! We currently offer GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31. This model is available in Black PEM31DFBB, Black Slate PEM31FMDS, Slate PEM31EFES, Stainless PEM31SFSS, Black Stainless PEM31BMTS and White PEM31DFWW. This model is not longer available in bisque and we apologize for any inconvenience this may cause. We also offer GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFCC (Bisque). We love having you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI had General Electric model number 1540dm5ww in white over the counter. Is GEmmodel number jvm3160dfww it’s replacement?

Asked 6 years ago by Julie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Julie - We appreciate your loyalty! Yes, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFWW is a comparable model and fits in the same space at JVM1540DM5WW. Check out the Quick Specs at https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - It's great to hear from you. Keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs model # JVM1630BB00 serial number is made? I cannot locate it by searching and that is the model I currently have and it gave us many years of great service and would like to continue with a model worked so well.? Thank you Pam MA

Asked 6 years ago by Pam.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Pam - It's great to hear from you! We certainly appreciate your loyalty and glad to hear your GE model # JVM1630BB00 has provided many years of great service. The current model is GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB (black) or JVM3160RFSS (stainless). You can view the Specifications document at the following link for all product and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - We're glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the width with the door opened at 90 degrees

Asked 6 years ago by Rich.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - Stainless Steel

• A:Answer Hi Rich - Thanks for considering GE Model # JNM3163RJSS! The unit is 29 7/8" wide. A 30" minimum width cabinet is required. Minimum distance from door hinge side to adjacent wall should equal 1/2". We suggest viewing the Quick Specs document at the following link for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JNM3163RJ.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionFor model JVM3160DFBB, does it have a built in vent from bottom to top?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for considering GE! Yes, Model # JVM3160DFBB has a two-speed, 300-CFM venting system to remove smoke, steam and odors. The over-the-range models are all designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionthe JVM3160DFBB, does it come with vent circulation?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for considering GE Model # JVM3160DFBB! Yes, the over-the-range models are all designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the surface light on this microwave halogen?

Asked 6 years ago by Donna.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: QuestionWill microwave JVM3160DFWW replace JVM1440WH01 as is?

Asked 6 years ago by GEmicrowaves.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi - We certainly appreciate your loyalty! JVM3160DFWW is a nice choice to replace JVM1440WH01. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionwhat is the warranty on microwave I have in my cart?

Asked 6 years ago by gram.

• A:Answer It's usually 1 year unless you buy an extended warranty from the store.

  Answered 6 years ago by Soli123

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Q: QuestionThe exhaust is blowing out top front from adjustment we made. It is blowing out top, but nothing is being sucked up from the bottom. No suction from the bottom is happening.

Asked 6 years ago by Johnt.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Johnt - Thank you for reaching out about your microwave. We are sorry to hear it is not venting properly. We recommend placing a tissue under the microwave to test the vent. If the tissue is held up to the microwave, it is venting properly. If it is not pulled up, try checking that the motor was turned in the proper direction. If you continue to have issues, please reach out to our service team at 1-800-432-2737. Thanks. - JB

  Answered 6 years ago by GE Answers

  
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Q: QuestionWill this model be a good replacement for model no. JVM1650CB006 ? Currently some of the buttons don't work. It's an over the range model.I would like to replace with same exact size and color so it can be easily replaced.

Asked 6 years ago by REK.

• A:Answer Hello Rek - Thank you for your interest in our microwave. You have excellent taste. Model JVM3160DFCC is an exceptional replacement for your current model. All of our over-the-range microwaves are the same width so installation is never an issue. The wattage and cu ft of the microwaves are also a perfect match. Keep in touch! - JB

  Answered 6 years ago by GE Answers

  
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Q: Questionwe have jvm1540ln1cs over the range microwave. It stopped working from quite some time. we need to replace it with a same or very near model which fits inside the pre fit cabinet of microwave. trying hard to find the same model but could not. Please help!

Asked 6 years ago by gkaur.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Gkaur - We are sorry to hear that your over-the-range microwave stopped working. Thank you for reaching out to us regarding a replacement model. We appreciate your loyalty and we are happy to help! Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). Any of our new models will work in your current space. Please visit the following link to view our currently available over-the-range microwave ovens matching your specifications: https://products.geappliances.com/appliance/gea-compare/&sku=JVM7195SKSS&sku=JVM6175YKFS&sku=JVM6175SKSS&sku=JVM6172SKSS&sku=JVM3160RFSS We hope this information is helpful! Thank you for choosing GE Appliances! Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionThe old microwave was GE model JVM3160DF2BB. Will the previous bolt holes in the microwave top (27" center to center) match up on this model?

Asked 6 years ago by JMB2.

• A:Answer I purchased a 2023 JVM3160DFBB (version JVM3160DF9BB) to replace a 2014 JVM3160DFBB (JVM3160DF2BB). The bracket is different (only one horizontal bracket as opposed to a 3-sided bracket with the earlier version). And the newer version only uses two mounting bolts at the top instead of three. A new hole will need to be drilled for one of the upper mounting bolts. The new bracket has two bottom tabs instead of 4, but the old bracket appears reusable after bending down the two interior tabs.

  Answered 1 year ago by GarrettS

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Q: QuestionWhat is the width of GE Profile microwave?

Asked 6 years ago by LauC.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Look at the specs on the description right on the Best Buy site.

  Answered 5 years ago by MGCHIVerified Purchase

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Q: QuestionI am replacing a model JVM1650WH Spacemaker Over-the-range microwave, with this model (Internet #207025738 Model # JVM6175SKSS ) . Will it fit? Does it need any special hanging parts? Thank you.

Asked 6 years ago by SueJ009.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi SueJ009- We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement microwave. They are basically the same size (WxHxD) (in.) 29 7/8 in x 16 13/32 in x 15 1/4 in / JVM6175SKSS: 29 7/8 in x 16 5/16 in x 15 9/16 in). In fact, all GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy 1.5 year old GE OTR microwave is not heating food - it sounds fine like it is working but food is cold ! I felt sides of microwave and they seem warm to the touch. Is this magnetron problem? I know it's out of warranty but only 1.5 years -ugh

Asked 6 years ago by CK.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer I also have a GE OTR Microwave JVM3160RF8SS that has failed twice and does not heat... first time was a door Limit Switch- really piece of junk GE should reimburse failing after less than two years...

  Answered 1 year ago by Anonymous

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Q: QuestionI need to replace my model JVM1540DP188 this looks like it but don't want to make an incorrect purchase Please help

Asked 6 years ago by JVM1540DP188.

• A:Answer Hi - We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement model! Yes, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a great choice. It has the same dimensions and similar features so will fit in the same space as your current model. Take a look at the Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Actually, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIt shows the clock time in Green, yet a review claims it is White?? I just ordered this model today because Best Buy said it is in Green. I want it to match my ranges clock below which is in Green. Also please confirm it comes with a charcoal filter.

Asked 6 years ago by Mellie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Mellie- Thanks for choosing GE Model # JVM3160RFSS! We apologize for any confusion regarding the LED display color. As of August 2017, the LED color is white (green prior to August 2017). Also,Recirculating Charcoal Filter JX81L is included. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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