A:AnswerThe answer from GE answers is incorrect. I just installed this today and the mounting holes from the cabinet above are different. The left one is at least 3 inches different compared to the JVM3160DF3WW that you would have. The mounting bracket did still work for me though.
A:AnswerHello - We appreciate your interest and we are happy to help! Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). Any of our new models will work in your current space. While you can choose any model as a replacement, the most comparable model is JVM3160DFWW. Thanks for checking. We appreciate your loyalty! Olga@GEA
A:AnswerSince we’re replacing a 36 in GE over the range microwave, can you help us in which GE over the range microwave would work that has a filler kit to accommodate this custom space?
A:AnswerHello there! Thanks for your question and loyalty to our microwaves. We're sorry that your old unit is no longer working. We see how this can be frustrating. We found that this model, model number JNM3163RJSS, is recirculating and would be a good replacement for your current microwave. We hope this helps! Emily@GEA
A:AnswerHey pm, thanks for trusting us to help. Yes, this this the same model and it will fit your space and serve as a great replacement. We'd also like to apologize for any difficulties you experienced with your current microwave. We know what a headache that can be. If you have any other questions, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help. - Guy@GEA
A:AnswerHi Gjavier! We appreciate your question. The size or power of the fuse is not listed and the information is not readily available as this is not a consumer replaceable part. We suggest that you contact service to repair the microwave. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. We hope this helps! Emily@GEA
A:AnswerHi mrw81 - Thanks for reaching out to us and for your interest in this over-the-range microwave! We apologize for the trouble you have experienced in accessing this information and are happy to offer you some guidance in this. We have a template of the top of the microwave on our website that shows the measurements for the screw holes and vent cutout locations. - This template is included with the unit, but we will be happy to provide you with it so that you can better prepare for your installation. Please reach out to us via our Contact Us page online or on social media and we will be happy to help you with this. We hope that this helps! -Eliza@GEA
A:AnswerU need to measure the available space dimensions such as length, height, and depth. The GE microwave I have is like this:
Length : 30 inches
Height : 15.5 inches
Depth : 15 inches
Match the space and then choose the model accordingly.
A:AnswerHello Motherbear123,
We appreciate you reaching out and for your continued loyalty in using GE appliances. We'll be happy to help you find a replacement. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One such model is JNM7196SKSS. We do hope this is helpful. Best wishes. Mike@GEA
A:AnswerHi there, thanks for reaching out! We would not recommend attempting to change a fuse on your own. If you're experiencing issues with your microwave in regards to the power, we would recommend reaching out to our service department for further assistance. We hope that this helps. Stay safe.
A:AnswerHi Bucky - Thanks for choosing GE! Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. The mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. We suggest viewing the Installation Guide at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Mike - Thanks for viewing GE! We currently do not offer a model less than 16" in height. Model # JVM3160RFSS is 15 3/4"H in front and 16 1/2"H in rear. Take a look at the Quick Specs for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Keep in touch! Sue
A:AnswerHi Jimmy - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening so you can choose any model. We currently offer GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFCC in bisque. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Diverdan - Thanks for reaching out to us regarding your GE Microwave Model# JVM3160RF4SS. We are sorry to hear it trips the breaker when attempting to heat only and apologize for any inconvenience this has caused. Be certain the microwave is on its own dedicated circuit. We suggest to reset the breaker and try the microwave one more time. If the breaker trips off again, we recommend to unplug the microwave and schedule service. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Again, we regret to hear of this unfortunate experience. Keep in touch! Sue
