A:AnswerHello- Thanks so much for checking with us. We are happy to help! The screw hole used on the mounting plate will have 3/4” from the bottom of the plate so that the screw will fit into the 16” drywall insert. We hope this is helpful! If you have any additional questions, please reach out to us directly. We are here to help! Joyce@GEA
A:AnswerHello. Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHi - Thank you for your interest in a new GE over-the-range microwave. We have identified 2 models for your consideration that most closely match your existing model in features and capacity -- https://www.bestbuy.com/site/compare?skus=5291501,5291514 -- The primary difference is the JNM7196SKSS model comes from the factory already set-up for internal (recirculating) venting which is the same as your existing model. The other model we've suggested would need to be converted to internal venting. We do include the directions and the charcoal filter needed to complete the conversion. The great news is all our over-the-range models will fit in a 30" wide opening. We do recommend using the new mounting bracket and hardware that will be packaged with the new model. We truly appreciate your loyalty to our GE Appliances brand and are confident you would be pleased with either of these new models. Please reach out again if you have additional questions. All our best! Kind regards - Vikki@GEA
A:AnswerHey there, and thanks for this great question! The unit should be connected to a separate 15- to 20- ampere branch circuit single grounded outlet. We hope that information helps, but if you’d like to view the detailed electrical requirements for the model, those are available in our Installation Instructions. The document is available on our GE Appliances website when you look up the model number, then go to the product page and the ‘Owner Support’ section (linked in the options under the picture of the appliance). If you have any other questions or concerns, we are happy to offer assistance any time. All the best! -Sarah@GEA
A:AnswerThe JVM3160DFWW has different mounting hole locations than the JVM3160DF3WW does. I learned the hardway that after see it incorrectly saying no modifications or same mounting hardware could be used. Especially the one on the left is like 3 inches towards the center of the microwave. The mounting bracket could still be used though.
A:AnswerMeasuring from top to bottom of the installed unit ... it is 15 1/2" ... Underneath there is about an inch for the filters etc. So as long as you have empty space between the stove and the microwave, the total is 15 1/2"
A:AnswerWe appreciate you taking the time to reach out to us about this! We're happy to help. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. If you have any more questions about this, please let us know! -Chris@GEA
A:AnswerHello. Thanks for reaching out! Yes, this unit comes with the mounting bracket and hardware. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerThanks for your question! We're so sorry to hear that your microwave has stopped heating and know what a pain this would be. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy! So you are aware, your microwave is 16-13/32" x 29-7/8" x 15-1/4" (HxWxD) and the replacement you were looking at is 16-1/8" x 29-7/8" x 15-9/16" (HxWxD). If there's anything else we can help with, let us know. We're here for you. -Chris@GEA
A:AnswerThis is a great question! All 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to complete the installation process. This makes choosing a replacement microwave very easy. There are, however, some slight dimensional differences between these two models. Your current microwave is 16-13/32" x 29-7/8" x 15-1/4" (HxWxD) and the model you asked about is 16-1/8" x 29-7/8" x 15-9/16" (HxWxD). Let us know if there's anything else we can do to help! -Chris@GEA
A:AnswerOh no, we're so sorry to hear that your microwave is burning your food and know what a pain this would be. We'd love to help. Have you tried cooking your food for a shorter period of time? If this does not stop your food from burning, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
