Questions & Answers

Q: QuestionIs the top front part where the air blows out suppose to be that open? Is there suppose to be a screen? It just seems so open for dirt to get into the microwave? Thanks for any feedback.

Asked 3 years ago by Spycee.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Yes it us

  Answered 3 years ago by Nice

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Q: QuestionHi. I need to replace my GE Model #: JVM1850SM4SS. What is the current GE model. Also, will this one work in that same space. I understand it is a 16 cu ft rather than my current 1.8, but would it still fit. Also, I need a recirculating vent.

Asked 3 years ago by Joan.

• A:Answer Yes it would. I had Samsung in that space. Didn’t have to change brackets

  Answered 3 years ago by NiceVerified Purchase

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Q: QuestionHi: I just bought a JVM3160RFSS microwave, I will replace my existing JVM3160RF4SS, can I still use the brackets already in place for the new microwave? Thank you

Asked 3 years ago by Mike.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWill model:JVM3162RJSS fit to replace my current JVM2070SH001 ? My just broke the top part. Thank you

Asked 3 years ago by Monica.

• A:Answer Hi - Thank you for your interest in a new GE Appliances over-the-range microwave. We have great news! This new model will fit in the same opening as your existing model microwave. We do recommend using the mounting bracket and hardware that will be packaged with the new microwave to ensure proper installation. Please contact us again if you have additional questions. All our best! Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just bought a GE 1.6 cu ft and I want inside venting. How is JVM3160RESS factory setup. In one place I read that comes from factory with inside venting. It is true or false. If I need to change, how is procedure to change.for inside venting.

Asked 3 years ago by GN2022.

• A:Answer It has inside venting, but it is not set up like that from the factory. It is not hard to switch to inside venting and it has thorough directions to do so

  Answered 3 years ago by JonnyAVerified Purchase

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Q: QuestionI have a GE Spacemaker XL Microwave that needs replacing, it quit working after 25+ years. I am looking at this GE OTR one. However, when I measured it versus mine, the Depth is 15 9/16 and mine is 13 4/3 inches. Is there a problem with this?

Asked 3 years ago by Howie.

• A:Answer It will stick out a little more over the range. The height and width are the most important.

  Answered 3 years ago by TammieY

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Q: QuestionWhat are the outside dimensions of this microwave

Asked 3 years ago by Kingdlr.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Thanks for reaching out! The dimensions are: 16 1/8 H x 29 7/8 W x 15 9/16 D. If you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI purchased a GE - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel Model: JVM3160RFSS SKU: 1624532 15 months ago. It now counts down out of nowhere and is not working. Anything I can do to get this fixed or replaced? Any reccomendations?

Asked 3 years ago by TONYINCC.

• A:Answer We’re terribly sorry to hear your microwave is no longer working as intended. We recommend having a qualified technician assess your unit. Service can be schedule via our website under “contact us,” or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am replacing a jvm1640sj01 what is the replacement and will back plate work?

Asked 3 years ago by Anonymous.

• A:Answer A new plate is included. Over the range are nice 1.6 is a great model if it will fit.

  Answered 3 years ago by TammieYVerified Purchase

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Q: QuestionI am replacing a GE Spacemaker jvm1850 ch06 (outside vented) microwave oven. It also removes steam/heat from the stove through the bottom of the microwave unit. What GE microwave oven should I replace it with?

Asked 3 years ago by Frank.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Over the range microwave. It will replace nicely. Length and width are important. Depth means how far it will be over your range.

  Answered 3 years ago by TammieY

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Q: QuestionIn the installation video it says it needs to be 30" above the stove, that puts the bottom of the microwave at about 69" this seems way to hi? I believe the space between the 2 appliances is usually about 19"?

Asked 3 years ago by Doc.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Thank you for asking this great question! The 30” refers to the distance between the top of the microwave to the surface of the cooktop. In other words, there should be 30” between the bottom of your cabinet and the cooktop. For more information, please refer to page 8 of your microwave’s “Installation Instructions”. We hope this helps and if you need any additional assistance, please reach out to us! All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just bought and installed this unit. For some reason when I turned the unit on for the first time and all proceeding times, the vent comes on as soon as the microwave start operating. There's no way its too hot when it and the cooktop have not been on.

Asked 3 years ago by venttroubles.

• A:Answer Mine does the same thing. The fan comes on immediately upon hitting start and the word “vent” appears in the display every single time you use the microwave to cook. I am not using the stove top so there is no heat rising from the stove. This vent seems to be separate from the high low vent fan which I am able to turn on and off by hitting the fan button. The “vent” comes on every time you cook and there’s no way to turn it off. My prior microwave (Exact same model) did not do this.

  Answered 3 years ago by WR88

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Q: QuestionDoes this Microwave come with a Mounting Kit to Mount the Microwave Under a Cabinet?

Asked 3 years ago by PJH710.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Yes, everything inside to mounting under the cabinets.

  Answered 3 years ago by GameVerified Purchase

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Q: QuestionHow do you turn off the vent when cooking? It is tooooo loud. I am about ready to take this back just for this reason. Thanks

Asked 3 years ago by Bevmo.

• A:Answer Thank you for asking this great question! Unfortunately, you cannot disable the vent fan. The vent fan comes on automatically to protect the microwave, as well as the cooking surface below. We hope this helps; kind regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the handle metal or plastic coated in stainless finish?

Asked 3 years ago by ghostofelmo.

• A:Answer Plastic and I just left a review regarding the handle. Would not recommend

  Answered 3 years ago by NGasque

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Q: QuestionGe model #jvm3160df2ww is my old microwave .can I replace with jvm3160dfww. Mine is vented Thank u

Asked 3 years ago by Jmoore.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Yes, you can vent or not, has both options

  Answered 3 years ago by ccomtomtom

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Q: QuestionHow height above cook top is safe out is going to be around 14" is that to low

Asked 3 years ago by Anonymous.

• A:Answer Mine is 16 3/4 inches above the top of the range. IMO 14 inches is a bit too close but that's me.

  Answered 3 years ago by KenF

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Q: QuestionDoes this include the installation hardware?

Asked 3 years ago by jayki.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there and thanks for your interest in this beautiful microwave. We’re happy to let you know the installation kit is included. Please let us know if we can help with anything else. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs there a lighting system built in with this unit? If so, what kind of bulbs does it take?

Asked 3 years ago by Skyrippa83.

• A:Answer Yes there is a lighting system Contact GE for replacement bulb

  Answered 3 years ago by TammieYVerified Purchase

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