Questions & Answers

Q: QuestionWhy does the fan constantly run when you’re cooking something even when heating up a cup of water? Is this normal?

Asked 5 years ago by Kris.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello Kris, Thanks for reaching out. We're happy to answer your question. It is normal for the fan to run during operation. This is done to prevent the unit from overheating. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a built in microwave model no. PEB7226SF2SS purchased in june of 2016. i went to get a replacement microwave and cannot find it. Can you tell me what model will fit the opening and match. it is stainless steel with black door as you probably know

Asked 5 years ago by donmath00.

• A:Answer Hi, I had a GE Spacemaker XL which they do not make anymore. I got the dimensions and went to various stores to see which would work. I found someone that was very knowledgeable about microwaves and he explained that most microwaves are standard unless someone needs/wants a bigger one due to their space. My suggestion is to measure and then pay the extra for the them to install. I like my new microwave because it matches my stove. Hope this helped.

  Answered 5 years ago by DKingVerified Purchase

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Q: QuestionDoes the exhaust fan turn on automatically? And if so, can you turn it off or does it stay on until it turns off on its own?

Asked 5 years ago by TawnaB.

• A:Answer Hi TawnaB - Thanks for viewing GE Model JVM3160RFSS! The Vent Fan pad allows you to turn on/off the exhaust fan as needed when using the range below to remove smoke, steam and odors. Also, over-the-range microwaves have an automatic fan feature to help protect the electronic components, and also helps the cooking area get rid of excess heat. The built-in thermostat automatically turns the vent fan on if the unit is too hot, and will not turn off until the microwave is cool again. You will not be able to turn the vent fan off manually during this time. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionis it made in the United States of America?

Asked 5 years ago by Anonymous.

• A:Answer hope so

  Answered 5 years ago by Lillian

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Q: QuestionI have a two and a half year old GE JVM 3160 EFES over the range microwave. This morning it wouldn't come on. Circuit breaker was thrown. I reset the breaker and the unit would come on for a few seconds and go out again....breaker thrown again. What's up?

Asked 5 years ago by doc.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi doc - Thanks for reaching out to us and for choosing GE JVM3160EFES. We are sorry to hear of this unfortunate experience and apologize for any inconvenience this has caused. This must be frustrating. If the microwave trips the house fuse or breaker, be certain the microwave is on its own dedicated circuit. If the breaker continues to trip off, unplug the microwave and contact service. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We're glad to have you in the family. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat does “Best Buy” charge for 1) Delivery 2) Installation On this “GE” Built In, overhead, Microwave Oven ~ Model #JVM3160DFWW

Asked 8 years ago by Juran14.

• A:Answer I installed by my self over a stove and under counter. It wasn't difficult, but used a block to hold it up to the bottom of the cabiinet while fastening

  Answered 8 years ago by DaleVerified Purchase

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Q: QuestionHelp Please!! I currently own a 20 yr old GE bisque colored over the range microwave model #JVM1340AW002 serial #TR9950458. Would the new GE model #JVM3160DFCC SKU: 2876946 be an equivalent replacement?

Asked 8 years ago by Gail.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Gail- We certainly appreciate your loyalty! Yes, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Enjoy! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionThe cabinent above my microwave is 15 inches deep. Can I mount this under the cabinent or does it need airflow from the top of the unit>

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Yes, you can mount is under the cabinet. Mine has been in for more than a month with no problems.

  Answered 9 years ago by Verne

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Q: QuestionI need a replacement for GE JVM1339BW002 over-the-range microwave oven. Which GE model does have the exact specs and dimensions to replace it?

Asked 3 years ago by Khal.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello, and thank you for inquiring about our Over-the-Range microwaves. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. - When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Should you have additional questions, or need further assistance in choosing a 30" unit, please come back to us and let us know. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just installed GE model JVM3160 all went fine however I noticed the top vent is exposed. Is there not a guard for this? My old one had a front vent so I didn't have this issue before.

Asked 4 years ago by San10.

• A:Answer You can position the vent fan to exhaust through the back, top, or front. I believe that as long as the fan is positioned in the correct venting position - base on your ductwork - that it should be fine. The owners manual and the manufacturer should be able to answer this for sure as I am not a certified installer. I positioned my fan to vent out the front - for recirculation.

  Answered 4 years ago by HagerbombVerified Purchase

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Q: QuestionWhat is the default venting for a GE over the range microwave (specifically model JVM3160RFSS)? In other words, if I want the venting to recirculate in to the room, do I need to rotate the blower motor with this mode once it’s out of the boxl?

Asked 6 years ago by Jay.

• A:Answer Yes you have to rotate the motor. This is well explained in the directions and easy to do.

  Answered 6 years ago by ShareBearVerified Purchase

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Q: QuestionWhat’s the best replacement for GE Spacemaker® XL1800 Microwave Oven JVM1850SH? I also need something that’s same exact width.

Asked 6 years ago by Mikro.

• A:Answer Hello Mikro - Thank you for your interest in replacing your existing over-the-range microwave. We appreciate your loyalty and we are happy to help. Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). Any of our new models will work in your current space. Please take a a look at our currently available replacement model is stainless steel: https://products.geappliances.com/appliance/gea-compare/&sku=JVM6172SKSS&sku=JVM3160RFSS&sku=JVM6175SKSS&sku=JVM7195SKSS We hope this information is helpful. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan the GE 1.6 Over the Range Microwave be run & used on a counter until our kitchen remodel is completed (and it can be installed properly over the range)? Any problems using an "over the range" microwave on a counter top for a while? Thanks.

Asked 7 years ago by KDP.

• A:Answer I'm not an expert, but I think setting it on a counter will block the vents causing a potential overheating issue. Maybe place some short 2x4's under either side, just so air will flow underneath. Its not ideal but for a short period during a remodel it should be ok.

  Answered 7 years ago by computerfixer06

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Q: QuestionWhat is the correct trim kit for the GE 1.6 cu ft over the range microwave Model JVM3160RFSS

Asked 7 years ago by Anna.

• A:Answer Hi Anna- GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160RFSS is not compatible with a trim kit. We suggest to view page 8 of the Installation Instructions for mounting details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI NEED A REPLACEMENT LIGHT BULB FOR THE BULB AT THE BOTTOM OF THE APPLIANCE # JVM 3160 DF2WW

Asked 7 years ago by 3F3D8T.

• A:Answer Unplug the microwave, unscrew the screw on the door that covers the light. Then remove the light bulb and take the bulb to a hardware store for exact replacement type and wattage size

  Answered 5 years ago by Recommended

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Q: QuestionMy microwave came without the top screws that secure it to the top cabinet. It's a simple replacement problem is I don't know the exact size of them can you please help by telling me the size of the screw. Length and diameter. Thank you!

Asked 7 years ago by Uli.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi Uli- Thanks for choosing GE! We are sorry to hear the top screws were missing from your new microwave and apologize for any inconvenience this has caused. The hardware packet includes Wood Screws (3/16” x 2”), Toggle Bolts (and wing nuts) (1/4” x 3”), and Self-aligning Machine Screw (1/4”-28 x 3-1/4”). For reference, see page 7 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-3.PDF - You can also contact our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. You can also chat or email us from our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionBattery backup for clock and custom settings?I live in an area with frequent power interruptions. My current microwave forgets all it's settings every time there is a power blip - and it refuses to do anything until it's clock has been reset (including month and year!). It drives me nuts - I just want a cup of tea! So I'm looking for a model that will not forget it's settings. It can be battery, capacitor, or flash memory - I don't care - just make it smarter.

Asked 12 years ago by BetterAppliancesPlease.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello - this is Nancy at GE and I am happy to help you. This microwave will reset when it loses power. However, it does not require that the month, day and year be reset, just the clock will need to be reset. We appreciate your feedback. Your comments are important to us and our product design team takes into account suggestions such as yours. Thank you for contacting GE!

  Answered 12 years ago by GE Answers

  
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Q: QuestionI have a GE spacemader - JVM1650WB008, 2450MZ - since it is no longer made - which model is the best replacement ? I want to be sure that it fits in my space above my range and has similar power. I use microwave a lot so I am lost with a working one

Asked 7 years ago by DebM.

• A:Answer Well my husband installed our microwave.but what I can tell you we had one before .so he purchased the same brand just to make sure it fits the space. So we didnt have to buy nothing to installed it .try the GE brand if you really want something.nice , Affordable and long lasting .place to go best I say.

  Answered 7 years ago by TrishVerified Purchase

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Q: Questionjvm1350ww002 ge profile spacemaker xl 30 inch, ss909490s, has lasted since 9/1997. what is a replacement microwave, in white.

Asked 6 years ago by steve.

• A:Answer Hi Steve - That is great to hear! Thanks for sharing your experience with us. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW with sensor cooking controls (Automatically adjusts time and power) and a dark gray, easy clean enamel interior with Steam Clean option. Play Video: https://youtu.be/wSIh-YJSlt0?list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt - We also offer GE Profile™ Series 1.7 Cu. Ft. Convection Over-the-Range Microwave Oven PVM9179DKWW. Achieve golden-brown results with a specially designed rack that allows air to circulate around foods for even heat distribution during convection cooking. Fast Cook options is convection and microwave cooking combined to deliver fast oven-quality results. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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