A:AnswerMine does the same thing. The fan comes on immediately upon hitting start and the word “vent” appears in the display every single time you use the microwave to cook. I am not using the stove top so there is no heat rising from the stove. This vent seems to be separate from the high low vent fan which I am able to turn on and off by hitting the fan button. The “vent” comes on every time you cook and there’s no way to turn it off. My prior microwave (Exact same model) did not do this.
A:AnswerHi there and thanks for your interest in this beautiful microwave. We’re happy to let you know the installation kit is included. Please let us know if we can help with anything else. -Gina@GEA
A:AnswerHi - Thank you for reaching out to us and for your interest in a new GE Appliances over-the-range microwave. We do not offer a model with the door hinge on the right side. After checking several of our models, a minimum of 1/2"-3/4" is required for proper door clearance. We are glad you checked with us. Kind regards - Vikki@GEA
A:AnswerHi - Thank you for your interest in a new GE Appliances over-the-range microwave. All of our models will fit in the same 30" wide opening. We do recommend using the new mounting bracket and hardware that will be packaged with the new unit to ensure the unit has been installed properly. Here are a couple of models that are comparable in capacity and features for your consideration - GE Appliances JVM6175DKWW and JVM7195DKWW. We hope you find this helpful. Kind regards - Vikki@GEA
A:AnswerI think it was approximately $140 and worth every penny! Technicians removed old unit, installed new one and cleaned up work area. I could never have gotten new unit from car to my home on my own!
A:AnswerHello there - we're happy to answer this question about the ductwork for this microwave! We can confirm that you are able to use round ducting with this unit, but you must keep a few things in mind: *If you're using a round duct, a rectangular-to-round transition adaptor must be used *Round ducts should be a minimum of six inches (can use seven) in diameter. -- If you need more information about the ductwork, please refer to the installation instructions here: https://content.syndigo.com/asset/7ddcef62-bca6-43f2-8656-ea942f6c0352/original.pdf -- We hope this was helpful. Have a great week. - Pablo@GEA
A:AnswerHi there - we're happy to provide a suggestion to replace your GE over-the-range microwave! This model (JVM3160RFSS) will be the most similar unit when it comes to features and size. While this newer model doesn't match the exact dimensions of your current one, the opening will still be able to fit this model. -- Only thing to keep in mind is that this newer model will not come with a full-width, removable rack like your current one and we do apologize for any inconvenience this might cause. -- We hope this information was helpful and we are incredibly grateful to have you as part of the GEA family. Have a great week. - Pablo@GEA
A:AnswerHi there and thanks for reaching out with this question. Yes, both versions use the same base plate assembly, but it’s best to use what is included with your microwave. We’re always here should you need further assistance. -Gina@GEA
A:AnswerHi there! Thanks for asking. We appreciate your loyalty to GE Appliances and we'd be happy to help with your question. We highly suggest looking at the installation instructions for this microwave.. As long as the opening has the necessary dimensions, it should make a great replacement. Both models are very similar in size and we think this unit (JVM3160DFWW) is an excellent choice. Hope this helps! -Sylvia@GEA
A:AnswerHey there! We appreciate your interest in this wonderful microwave. We’re happy to let you know 15 amps is what is required for this unit. If we can answer any additional questions, please let us know. -Gina@GEA
A:AnswerHello. Thanks for reaching out. We're sorry to hear that the numbers only partially light up. We understand the inconvenience, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose, provide a cost estimate and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions or concerns, please reach out to us.- Kianna@GEA
