A:AnswerMicrowaves do have a fuse in them and can be checked and changed if blown. Just make sure the microwave is disconnected from the power source and that the fuse is pulled before checking it with a ohm meter for continuity. If you try checking the fuse while it is still in the fuse holder it may very well false read good because of back feeding through circuits. If the fuse is bad, make sure to replace it with the exact same size or rated fuse.
A:AnswerGood day,
We're awfully sorry to hear that your microwave was running when the door was closed and understand how concerning that is. If an over-the-range microwave comes on by itself (fan & turntable running), first determine whether it is running and heating, or whether just the fan and lights are coming on.
To Test:
Place an ice cube or water (cool or room temperature) into a microwave safe glass bowl or mug and close the door.
Allow the unit to run on its own for 1 minute.
Heating While Running On Its Own
If the cube melts or if the water gets warm it means the magnetron tube (heating mechanism) is coming on.
UNPLUG THE MICROWAVE and contact service. You can schedule an appointment by calling 1-800-432-2737. Not Heating While Running On Its Own
If the cube does NOT melt or if the water does NOT warm it means the magnetron tube is not coming on and it is only the fan operating. Your next steps depend on whether the fan and lights are on or just the fan:
Only the Fan Stays On (light is OFF, hearing the microwave running): The fan may come on by itself whenever there is heat near the microwave; the fan cools the components which protects the life of the microwave. This is normal.
Heat reaching the microwave can be caused by: cooking on the cooktop or oven beneath the microwave or multiple or extended use of the microwave within a short time span
The fan will run up to 2 hours to keep the components cool and will then shut off on its own. This is NORMAL and working as designed.
Fan and Light On (hearing microwave running): When replacing the charcoal filter, the filter may not be seated properly.
When you reseat the vent cover, the improperly installed charcoal filter can cause the vent cover to sit askew, slightly obstructing the door closure.This can cause the light and fan to come on by themselves.
To correct:
Open the door,
Remove the vent cover,
Seat the charcoal filter properly,
Reinstall the vent cover with no gaps between the cover and the case of the microwave. We hope this information helps. Stay well! Mike@GEA
A:AnswerJust had a new GE 1.6 Cu. Ft. replacement installed from our old GE 1.6 Cu. Ft. and the installers used the old bracket instead of the new one. Better fit they said. INstalled perfectly with the old previous GE bracket.
A:AnswerHey there,
Thanks for reaching out about this awesome model microwave! The panel on this microwave is a plastic material. Let us know if you have any additional questions. Have a good day! Mike@GEA
A:AnswerThis is usually controlled by local building codes. For me the requirement was the microwave has to be a minimum of 18” above a stovetop or range.
A:AnswerHi there - thanks for reaching out! This over-the-range microwave has two incandescent surface lights on the bottom (known as the the cooktop light/nite light). You'll find more information about these on page 23 of the owner's manual: https://files.bbystatic.com/KsvkoHYUAxz6jdhCHP5SqA%3D%3D/AC290A7E-9E2A-454B-811A-7E2199371C09.pdf. We hope this answer suits you! Please let us know if you have any other questions moving forward - we're always happy to help out. Take care, Kelsey@GEA
A:AnswerHi there - We're happy to offer some insight into this. The automatic fan feature protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. Since it's designed to protect the microwave's components to remain at acceptable operating temperature, it cannot be manually turned off. Discover more information about this feature by checking out an article entitled, "Over-the-Range Microwave - Automatic Fan Feature" on our website. Reach out if you have any questions or concerns in the future - we're glad to assist. All the best, Kelsey@GEA
A:AnswerHello there - Thanks for asking! The vent fan automatically turns on to protect the microwave if it senses too much heat rising from the cooktop below and cannot be manually turned off during this time. We apologize for any inconveniences this may cause - it's a feature designed to make sure that the microwave's components remain at an acceptable operating temperature. Let us know if you have any questions or concerns moving forward. We're always glad to help! Take care, Kelsey@GEA
A:AnswerHello there - We really appreciate you reaching out about this and we're happy to offer some insight. A Charcoal Filter Accessory Kit is required for the non-vented exhaust, but not if the microwave is going to be exhausted externally. Detailed information about an Outside Top Exhaust (Vertical Duct) starts on page 16 of the installation instructions and information for an Outside Back Exhaust (Horizontal Duct) begins on page 20 of the same installation instructions (linked on our website). We hope this helps! Connect with us if you have any further questions - we're always glad to assist. Be well, Kelsey@GEA
A:AnswerHello there - Great question! Our current stainless steel over-the-range microwaves have black sides and we believe that they complement our stainless steel ranges nicely. Thanks so much for checking. -Mikayla@GEA
A:AnswerUsing any glue inside a microwave is a bad idea. Unless the glue is specifically made for such use (and I am unaware of any that are) the microwave will eventually break down the glue which could damage the appliance.
A:AnswerHi there,
Thanks so much for being a valuable customer of GE! We're happy to help you find a replacement model. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we would encourage you to check out is model JNM3184RPSS. Let us know what you think. Stay safe. Mike@GEA
A:AnswerHello- We appreciate your interest in our Over the Range microwave. This is a great model, it comes with a charcoal filter. You can purchase another filter if desired. Note: A fuse can be purchased if desired, however it isn't something that is considered consumer replaceable and would require a technician to install. If you have any additional questions in the future, please let us know. We are here to help! Joyce@GEA
A:AnswerHello- We appreciate your question and are happy to help! Yes, this model does come with a charcoal filter. The installer will be able to turn the blower around to recirculate. Just be sure to ask him or her before the install it. The turning of the blower is very simple and takes less than a minute. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello- We are very sorry to hear your control panel is having issues. We recommend resetting the electronics by unplugging the unit for at least 5 minutes. If you continue to have issues please reach out to GE Consumer Service at
1-800-432-2737 and they will be able to diagnose this for you and give you a quote on the repair costs. Thank you! Joyce@GEA
A:AnswerHello, there. It's great to hear that you are in the market for another GE appliance. How exciting! You can check out models: JNM7196DKWW,PVM9179DKWW, JVM7195DKWW , they have similar dimensions as model PVM1870DM1WW. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement to your model PVM1870DM1WW should the above suggestions not be suitable for you. Please remember that when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We appreciate your business and happy shopping!- Kianna@GEA
A:AnswerHey there, thank you so much for reaching out to us. We're sorry to say this microwave doesn't have a Warm setting, but it does have a Reheat setting that can be used to make sure your food is ready to eat again. If you need anything else, please reach back out to us on social media at any time. You'd make a great addition to our GEA family. - Guy@GEA
A:AnswerHi, thanks for reaching out for assistance. We're glad to hear that you are interested in a new microwave within the GEA brand. You could consider similar models such as JVM6172DKBB, JVM6175DKBB, or JVM3162DJBB. We hope this information meets your needs. Take care!- Kianna@GEA
