Questions & Answers

Q: QuestionDoes 3 year extended warranty start after 1 year of mfg warranty which would cover the microwave for a total of 4 years?

Asked 7 years ago by Kevin.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer You may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionPlease send me mfg warranty info

Asked 7 years ago by Kevin.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Kevin- WARRANTY: Limited 1-year entire appliance. See written warranty for full details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - You can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionBeen very happy with GE Spacemaker (JVM1630WB) microwave for 17 years. The turntable is no longer turning. Is there a GE over the range microwave (stainless steel) with internal venting that would be a replacement?

Asked 7 years ago by Kade.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Kade- It's great to hear from you! We're glad your GE Spacemaker microwave has provided you with service for 17 years! JVM3160DFWW is a nice choice and can be converted to recirculating (internal vent). We also offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKWW. It is assembled at the factory for recirculating (internal vent) so no conversion is necessary. It has sensor cooking controls that sense the steam from foods cooking and automatically adjusts time and power for best results. It also has a dark gray, easy-clean enamel interior with steam clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - A filter indicator light on the control panel indicates when odor-removing charcoal filter needs to be replaced. We certainly appreciate your loyalty. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questionmicrowave jwm3160dfww can it be vented internally? thanks

Asked 7 years ago by doc.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Yes, this model can be vented indoors.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI have the GE model jvm1540sm2ss now that no longer operates (blows fuses like crazy!). Will the wall bracket and vent configuration (rear and side exterior wall) need to be changed for this particular model or can I use the same?

Asked 7 years ago by kdallen220.

• A:Answer Hi kdallen220- We are sorry to hear of this unfortunate experience and certainly appreciate your loyalty! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can use the same rear venting. Check out page 21 of the Installation Guide- OUTSIDE BACK EXHAUST (Horizontal Duct): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes the control panel light up

Asked 7 years ago by Anonymous.

• A:Answer Control panel does NOT light up. the only thing I dont like about the microwave.

  Answered 7 years ago by yben

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Q: QuestionI have a GE Spacemaker Model JVM1650CB Serial ZA9225995. The turntable has stopped turning, although the microwave still works. Can I have that repaired? Second option would be Model JVM3160DFCC SKU 2876946 if it would fit in exactly the same space.

Asked 7 years ago by Kathy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Kathy- Model JVM1650CB Serial ZA9225995 was manufactured in 2001. Due to age, you may want to consider replacement vs repair. However, if you are interested in repair, please GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Also, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160D can be installed in the same space. JVM3160DFCC: 29 7/8"W x 16 1/2"H x 15 1/4"D / JVM1650CB: 29 7/8"W x 16 13/32"H x 15 1/4"D. We certainly appreciate your loyalty. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWHAT ARE THE DEMENTIONS OF THIS UNIT

Asked 7 years ago by nick.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi Nick- Approximate Product Dimensions are as follows: (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 1/4 in. We suggest to view "Quick Specs" at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Spacemaker J:VM150H 002 over the range microwave. What is the best replacement model to use? Height must be no more than 16.5 inches. I want it in black.

Asked 7 years ago by jmbl.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi jmbl- GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a nice choice for a replacement (16 1/2"H). Also, check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKBB (16 1/2"H). This model has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the handle plastic or metal (Glossy finish or flat?) Sometimes the plastic (non-glossy) tends to turn yellow over time....thanks if advance!

Asked 7 years ago by WriteMore.

• A:Answer It is plastic but made very well I have not even felt it warm when cooking

  Answered 7 years ago by DawnVerified Purchase

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Q: QuestionHi I need a GE over the range microwave with a zero tolerance door because the stove is installed directly against the wall on the left side. Can you please supply a list of your units which have zero tolerance doors? Thank you.

Asked 7 years ago by ChuckinPA.

• A:Answer Hi ChuckinPA- Our over-the-range microwave ovens require at least 1/2" distance from door hinge side to adjacent wall as shown on the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow many settings does it have for surface lighting? Is there a "nightlight" feature?

Asked 7 years ago by jthommom.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer 2 settings. Not sure if one is considered night light but one is bright and second is reduced.

  Answered 7 years ago by SteveVerified Purchase

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Q: QuestionI changed light bulbs and my microwave now has no power. Is it a fuse?

Asked 7 years ago by Anonymous.

• A:Answer Hi - We are sorry to hear your microwave is not operating after changing the bulbs. We suggest to reset the home circuit breaker by turning it off for 30 seconds, then back on again. While it could also be a blown fuse, for safety reasons, we offer no do-it-yourself repair advice on microwave ovens. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for checking with us! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy GE model JVM7195EF1ES microwave turns on and runs but does not heat. It remains cold. What is the issue?

Asked 7 years ago by DEBSIK.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi DEBSIK - We are sorry to hear your microwave is not heating and glad to offer assistance. If the microwave runs but is not heating, it could be one of many components. Make sure the “Timer” function was not inadvertently used. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Reset the electronics by unplugging or turning off power at the circuit breaker for 30 seconds or so. If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI hear an unusual low-tone beep in my microwave JVM 3160 , what I can do to fix it? Thanks.

Asked 7 years ago by cartagena.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Cartagena - Thanks for choosing GE! We are happy to provide assistance. If this is a new sound that has developed, we suggest to reset the electronics by unplugging or turning off power at the circuit breaker for at least 30 seconds. If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI am replacing 1998 over the stove microwave (JVM 1450 WA) with a new JVM 3160 DF. Can I reuse the existing mounting brackets? Thanks. Glenn

Asked 7 years ago by Glenn.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Glenn- When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We certainly appreciate your loyalty! Keep in touch- SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes Best Buy still sell this same model but with the option to vent indoors? I do not have an external vent so would like this to vent indoors through a charcoal filter. Please advise. Thanks in advance for your help.

Asked 7 years ago by Reddie.

• A:Answer Hi Reddie- The microwave can be easily converted to recirculating (non-vent/ indoors). The over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). Check out the Installation Instructions for complete details: https://products.geappliances.com/appliance/gea-specs/JVM3160RFSS - Also, GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196SKSS is factory assembled for recirculating. No conversion is necessary. Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionPlease give over the range microwave that matches GE Spacemaker se#ZH900427B,model#JVM1653BH05,(manu.2005)-looking for exact fit as there are tiles in place . Thank you . Big Al

Asked 7 years ago by BigAl.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello BigAl - this is Nancy at GE Appliances and we're happy to help you with regard to replacing your microwave. The good news is that all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. This JVM3160DFBB would be a great replacement. We hope this helps! Thanks for checking with us!

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a JVM1860SF001. Is the JVM3160RFSS the same height?

Asked 7 years ago by Bob.

• A:Answer Hi Bob - Model JVM1860SF001 is 16 13/32"H. Model JVM3160RFSS is 16 1/2"H. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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