A:AnswerHi Rick - Thanks for reaching out to us. The microwave requires a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. Over-the-range models should be on a dedicated circuit. If properly installed, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We apologize for any inconvenience. Keep in touch! SUE@GEA
A:AnswerI replaced my 16 year old GE microwave with a current GE model. I removed the old one and left the mounting bracket in place. When the installers got to my home, I asked if the existing bracket would work. They compared it to the new bracket and they were slightly different but would work. They mounted the new unit on the old bracket with no problems. The install took less than 10 minutes.
A:AnswerHi Priscilla - Yes, Cook Time allows you to microwave for any time up to 99
minutes and 99 seconds. Press Cook Time, enter cooking time (1-0=10 seconds), press Start. See page 12 of the Owner's Manual for reference: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Keep in touch! SUE@GEA
A:AnswerHi Priscilla- GE Model JVM6175SKSS is a current model and was first introduced in 2016. See HOW TO DETERMINE THE AGE OR MANUFACTURE DATE OF A GE APPLIANCE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16195 - Thanks for considering GE. Keep in touch! SUE@GEA
A:AnswerHi Jen- We certainly appreciate your loyalty! You can choose any model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (Stainless)- JVM7195DKBB (Black) with a dark gray, easy clean enamel interior with Steam Clean. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - Check out the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195DK_C3.pdf - Keep in touch! SUE@GEA
A:AnswerHi Doug- We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. We offer the following GE models in black: JVM7195DKBB, JVM6175DKBB, JVM6172DKBB, JVM3160DFBB. Model JVM7195DKBB has our easy clean, dark gray enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - Keep in touch! SUE@GEA
A:AnswerInstallation was extra, but more than worth the cost in frustration and time spent trying to decipher the instructions that came with the unit.
A:AnswerHi chitown- Thanks for choosing GE! GE® Over-the-Range Sensor Microwave Oven JVM6175SKSS is compatible with Optional 36" Side Filler Panel Kit JX36CSS. Hang a 30-inch over-the-range microwave in a 36-inch opening with this GE Appliances microwave filler kit. Enjoy! SUE@GEA
A:AnswerHi Lauren- We certainly appreciate your loyalty! The latest model is GE Profile™ Series 1.5 Cu. Ft. Countertop Convection/Microwave Oven PEB9159SJSS. If installed in a cabinet, it is compatible with Microwave Optional 27" Built-In Trim Kit JX9152SJSS and Microwave Optional 30" Built-In Trim Kit
JX9153SJSS. We suggest to view the Quick Specs for dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf - Keep in touch! SUE@GEA
A:AnswerIf it vents out of top inside did you turn the fan assy to the right position? You have to reposition fan blower depending on top, side or rear venting.
A:AnswerHi nickname- Yes, the microwave comes equipped with a charcoal filter JX81J (for use with recirculating venting only) and grease filters. Check out pages 24-25 of the Owner's Manual for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Thanks for choosing GE! SUE@GEA
A:AnswerHi Mimesser- We certainly appreciate your loyalty! JVM1730DM1WW has convenience cooking controls. It is comparable to GE® 1.7 Cu. Ft. Over-the-Range Microwave Oven
JVM6172DKWW. We also offer GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW with sensor cooking controls- senses humidity and automatically adjusts time and power for great cooking results. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Enjoy! SUE@GEA
A:AnswerHi- We are sorry to hear your microwave is not heating and apologize for any inconvenience this has caused you. If the microwave runs but is not heating, it could be one of many components. Make sure the “Timer” function was not inadvertently used. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to an internal high voltage capacitor (can hold a high voltage charge even after it has been unplugged). Special equipment is generally needed to make a diagnosis. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Also, GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW is a comparable replacement model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. We certainly appreciate your loyalty. Keep in touch! SUE@GEA
A:AnswerHi mkamalich - Yes, to clean the grease filter, soak and then swish it around in hot water
and detergent. Rinse, shake and let it dry before replacing. If the microwave is converted to recirculating and not vented to the outside, the air will be recirculated through a disposable charcoal filter (JX81J included) that helps remove smoke and odors. The charcoal filter cannot be cleaned. It must be replaced every 6 months or when the filter replacement LED is on. You'll love your choice. SENSOR COOKING CONTROLS automatically sense humidity from foods and adjust time and power for delicious cooking results. You may want to pair with a double oven range that allows you to cook two different dishes at two different temperatures at the same time; GE® 30" Free-Standing Electric Double Oven Convection Range JB860DJBB or GE® 30" Free-Standing Gas Double Oven Convection Range JGB860DEJBB. We hope this is helpful. Keep in touch! SUE@GEA
A:AnswerI took old mount off and installed without and worked great.This will take two people to install.The other person will have to feed cord into the hole to be plugged in.
A:AnswerHi Spacing- Thanks for choosing GE! Over- the-range microwaves must be installed 66" from the floor to the bottom of the cabinet that the microwave/Advantium attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to (not from the cooktop to the bottom of the microwave). This will allow approximately 14" from the cooktop to the bottom of the microwave. We encourage you to view page 7 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Explore our Explore Double Oven Ranges- allow you to cook two different dishes at two different temperatures at the same time: http://www.geappliances.com/ge/range-stove/range-buyers-guide.htm - We hope this is helpful. Keep in touch! SUE@GEA
